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tapdancingmum · 03/09/2022 18:16

I'm still having problems on the android app whereby I'm reading a thread and it closes for some unknown reason.

Sometimes when it has done this I then cannot find the thread for love nor money. Not sure if they have been deleted.

It started doing it on threads with lots of replies but is now doing it on threads with only a handful of replies.

What is going on?

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MNHQ

DawnMumsnet · 03/09/2022 21:41

Hi @tapdancingmum - we're sorry to hear this.

Can you give us any details about the threads you were viewing which seem to have disappeared? We'll happily take a look into what's happened to them. You can either post the details here or mail us at [email protected]

Just for the record, we have deleted a number of threads this evening as we've had a prolific troll doing the rounds. We do always post on a thread to say that we'll be deleting it, but you may not have seen our posts - and once the thread has been zapped it will no longer appear in the list of Active Conversations. If the thread's in your Watched Threads list or I'm On list, though, you should be able to view our deletion message.

MNHQ

DawnMumsnet · 03/09/2022 21:41

@AntlerRose , @Snugglemonkey and @neilyoungismyhero - can we please check, are you all also using the Android app?

MNHQ

HebeMumsnet · 05/09/2022 11:41

Morning, everyone. Thanks for getting back to us with that additional info.

The good news is, we think we can fix it. It won't be immediate but we're hoping within a week or so.

Thanks for your patience and please do let us know if you notice a difference in a short while (or indeed if you don't! And we'll take another look). Flowers

MNHQ

JamesTech · 07/09/2022 11:22

Hi everyone,

Thank you for reporting this issue. We are still investigating this bug and we are finding it difficult to replicate. If anyone can repeatedly cause it to crash it would be really helpful if you can send us the thread that caused it, or what action you were trying to perform that caused it.

Alternatively, a screen recording would also be really helpful!

Thanks! 😄

MNHQ

AmeliaPMumsnet · 23/09/2022 15:41

Hi everyone,

We're still looking into the issues you're having with the app crashing on android, and we really appreciate your patience!

We believe it's caused by longer threads, but we haven't yet been able to recreate the crashes on our side. Would you all be able to share which device you're accessing the app on as well as the Android version you currently have downloaded? You should be able to find this in your device settings.

If you can also recall any actions you took before the app crashed, that would be incredibly helpful!

Thanks again for your patience 🙏

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