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Original poster

TIO - error 500

13 replies

BoreOfWhabylon · 22/07/2022 15:29

Can't get onto TIO. Just get the Error 500 'our server is having a moment' message.
Ipad safari desktop site.

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MNHQ

YetAnotherBeckyMumsnet · 22/07/2022 15:37

Thanks, @BoreOfWhabylon and sorry about that. Has this just started happening and is it just on Threads I'm On?

If anyone else is experiencing similar, please let us know along with device and browser.

MNHQ

YetAnotherBeckyMumsnet · 22/07/2022 16:39

Hey @BoreOfWhabylon could you please refresh the page and try again if you haven’t already. Might also be helpful if you could share the URL with us so we can check everything looks normal. 🙏

MNHQ

LilyMumsnet · 22/07/2022 18:59

Excellent news, OP!

Give us a shout if it comes back - but hopefully that's all sorted now. Flowers

MNHQ

LilyMumsnet · 22/07/2022 21:19

Hello!

Does it clear off if you refresh the page?

MNHQ

YetAnotherBeckyMumsnet · 23/07/2022 10:41

Hey @BoreOfWhabylon gah - sorry it's back.

Sometimes, clearing cookies will fix this. Most browsers will let you do that for just one site. There's more info here. Let us know if any joy.

MNHQ

YetAnotherBeckyMumsnet · 23/07/2022 10:42

Oh and once you've cleared the cookies, please restart your browser.

MNHQ

YetAnotherBeckyMumsnet · 23/07/2022 13:29

Thanks @BoreOfWhabylon and @BronwenFrideswide thanks for the info and sorry about the tea.

We'll look into this and get back to you as soon as we know more.

MNHQ

YetAnotherBeckyMumsnet · 23/07/2022 13:31

Just a thought - if you can access the mobile site, is the same thing happening there or is it just on desktop?

MNHQ

YetAnotherBeckyMumsnet · 23/07/2022 14:46

OK, the good news is we know what's causing the issue. It's affecting a small number of users and so I'm sorry you're in that number, @BoreOfWhabylon and @BronwenFrideswide.

The bad news is it won't be fixed until next week. If you can bear with us til then, we'd very much appreciate it. Gin

MNHQ

HebeMumsnet · 25/07/2022 12:27

Oh good news! If anyone else is still having problems, do let us know here.

MNHQ

LilyMumsnet · 25/07/2022 17:58

BronwenFrideswide · 25/07/2022 15:29

Oh no @HebeMumsnet it's doing it again, Error 500 and the picture saying your server is having a cup of tea - why doesn't your computer like me anymore?

Oh no!

It's possible your browser has a cached version of that webpage.
Can you clear your Mumsnet TIO cookies/cache? You should be able to do it for just Mumsnet!

MNHQ

LilyMumsnet · 25/07/2022 19:05

Thank you! We'll continue to try and replicate this. Flowers

MNHQ

LilyMumsnet · 26/07/2022 15:33

Hello!

Don't worry - we're on it!
We're still investigating and will post when we have an update. Flowers

Watch this thread for updates

Tap "Watch" to get all the latest updates

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