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Link from FB to App

5 replies

kirkandpetal · 21/07/2022 09:18

Apologies if this has already been asked, but

When on Facebook app and there is a post from Mumsnet showing an excerpt from a thread complete with hyperlink to said thread......if I click on it, it opens up by on google rather than opening up in the MN app which I have on my phone.

Appreciate this might not be a Issue on your side but perhaps the way my phone settings are set up? Just wondering if anyone had any pearls of wisdom on how to go direct to the MN app?

TIA

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MNHQ

LilyMumsnet · 21/07/2022 09:36

Hi OP

Can we just check - are you using android or IOS?

MNHQ

LilyMumsnet · 21/07/2022 10:15

Hi OP

We're aware of this issue and will be releasing a fix for it as soon as we can.
Sorry for the inconvenience!

MNHQ

LilyMumsnet · 21/09/2022 18:41

Hi OP

So sorry we never got back to you - will look into where we got with this one now and update ASAP.

MNHQ

CarolineMumsnet · 29/12/2022 11:12

Hi kirkandpetal. Thank you for being so patient with all of this. I'm just looking now to see where we are with this and we will update you here. Sorry to not be able to give a more concrete update right now.

MNHQ

LilyMumsnet · 24/03/2023 15:19

Hi OP

Thanks so much for your patience here.

The reason the app doesn’t open initially when you open a Mumsnet link from FB is because FB has their own in-app browser. This browser keeps you in Facebook and isn’t connected to anything in else in your phone.

If you click a link from FB and the thread is opened in the FB in-app browser, you can select from the options to open in a browser. When you open the thread in a browser, it should automatically redirect you to the app.

This is the only solution we have right now - we can email you a video with directions if this helps.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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