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STOP! You are constantly crashing my chromebook....

6 replies

DuchessofAnkh77 · 14/07/2022 13:56

Please can you urgently check your site - it is constantly crashing my ASUS Chromebook (running chrome). If I leave the window open with mumsnet for more than around 1/2 hour my Chromebook freezes and I have to do a full restart!

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MNHQ

YetAnotherBeckyMumsnet · 14/07/2022 16:27

Hi @DuchessofAnkh77 we're sorry about that. We'd like to try and replicate the issue. Could you please let us know what version of ChromeOS your ASUS is running? You can find this in Settings > About ChromeOS.

Could you also let us know if this is happening on other sites? And do you see an error message at any point?

MNHQ

YetAnotherBeckyMumsnet · 16/07/2022 12:34

Thanks for that @DuchessofAnkh77 we'll take a look and get back to you as soon as we can. Did you recently update to this version of Chrome0S and, if so, has the crashing happened since then?

MNHQ

YetAnotherBeckyMumsnet · 16/07/2022 15:11

Thanks @takeitandleaveit. We'll look into this.

MNHQ

LilyMumsnet · 20/09/2022 16:34

Hello

We're really sorry that this is still happening.
If you get a moment, would you mind clearing your cache?
If you don't know how to clear your cache, you can find instructions on how to do it here: www.wikihow.com/Clear-Your-Browser%27s-Cache

Please let us know how it goes.

MNHQ

HebeMumsnet · 21/09/2022 10:31

Hi again @DuchessofAnkh77,

Could we ask if you have your threads customised to 1,000 posts per page? Many Chromebooks have a limited amount of memory so it might just be that they aren't coping with the bigger threads.

We've had quite a few users on various devices find that switching to 25 or 50 posts per page stops this being a problem. Obviously you're then having to click for next page each time, so it's not a perfect solution but it seems to be much quicker than threads taking ages to load and then crashing. If you find you change it to 25 posts and that's working, you can always experiment with 50 posts per page and higher and see how you go.

Let us know if that helps anyway. And give us a shout if you need any help customising to fewer posts per page.

MNHQ

LilyMumsnet · 26/09/2022 19:33

Rowgtfc72 · 25/09/2022 07:05

Cleared my cache. Still can't post on threads I'm watching. Strangely enough I can post on this one. It's not on my watch list though.
It's so glitchy. I can't reply to people, post pictures.
There's no point if I can't actually use Mumsnet for what it was set up to do.

Can we just check how many posts you're viewing per page? It's worth changing this in talk settings as generally, this seems to solve the issue. Let us know either way!

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