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'Do you want to allow downloads on mumsnet.com?'

8 replies

WitchWithoutChips · 12/07/2022 09:30

No, I don't, but I'm repeatedly getting a dialogue box with this message.

Safari on a MacBook running macOS Monterey.

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MNHQ

DawnMumsnet · 12/07/2022 10:35

HI @WitchWithoutChips thanks for flagging this and for providing the screenshot. We're looking into this now and will be back with an update as soon as we can.

In the meantime, please can you let us know when this started happening? And does it pop up on every thread you open?

Thanks in advance.

MNHQ

LilyMumsnet · 12/07/2022 15:33

Thank you!

We'll update as soon as we have more info. Flowers

MNHQ

YetAnotherBeckyMumsnet · 14/07/2022 12:10

Hello everyone - thanks so much for the screenshots and info. The pop up you're seeing is caused by an ad on the page and right now, we're trying to identify which ad it is. In the meantime, clearing your cache might stop it. If you need help doing this, please let us know what browser you're using and we'll take you through the steps.

MNHQ

YetAnotherBeckyMumsnet · 14/07/2022 15:02

If you're experiencing this on Safari, could you please let us know which version you're using as we're trying to replicate it? Thank you. 🙏

MNHQ

YetAnotherBeckyMumsnet · 15/07/2022 12:22

Hello everyone - thanks for all the v helpful info. This will be fixed today - I'll keep you updated.

MNHQ

JoMumsnet · 17/07/2022 15:08

We're so sorry it's taking us longer than expected to resolve this issue. We're really sorry for the inconvenience this is causing and we'll be back with an update just as soon as we can.

MNHQ

JoMumsnet · 18/07/2022 15:03

Hi again, and thanks for your patience. There are a couple of other threads asking about this issue. Here's HebeMumsnet's message from those threads:

'Thanks for the further information. It's all helped us in tracking down the problem and we hope to have it sorted very soon.

Just to reassure you, the issue you are experiencing is not malware or a threat to your system. This is happening due to an ad being coded incorrectly by an advertiser and we are investigating with all of our ad partners to identify who is delivering this ad and will then be taking strict measures, such as banning the advertiser.

Please note, this issue is not specific to Mumsnet and will happen on other websites because the pop up is being served by the browser misunderstanding the creative due to the incorrect implementation, so it may be something you see elsewhere, too.

As soon as we have tracked it down and got rid of it we'll update here and on the other thread, too.'

MNHQ

HebeMumsnet · 20/07/2022 11:20

Morning!

Some good news: we have spoken to the advertiser concerned directly and now have confirmation they have paused all activity on Mumsnet so this should no longer be a problem. It's possible you may need to clear your cache so if you do spot this problem again, do try that first.

Of course, if there are any further issues after that, please do let us know here but hopefully the issue is sorted now.

Thanks again for your patience while we found a solution. Flowers

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