Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Black video pop up in app

4 replies

QuantumWeatherButterfly · 24/06/2022 07:49

Whenever I'm using the app, I frequently get black full screen pop ups (several a minute) opening. They look like video windows but there's no video playing and no link on screen that should have triggered video.

Is this a known issue? Can it be fixed? It's extremely disruptive and irritating.

YetAnotherBeckyMumsnet · 24/06/2022 13:41

Hi there @QuantumWeatherButterfly we're sorry about this - how annoying. Could you please let us know what device you're using? If you could also capture a screenshot of the pop up and share that it would be helpful. Could you also please check that you're running the latest version of the Mumsnet app? Thank you.

YetAnotherBeckyMumsnet · 24/06/2022 14:16

@fedup078 thanks for posting. As with my previous post, if you could please give us more information, that will help us figure out what's causing the pop up.

YetAnotherBeckyMumsnet · 24/06/2022 14:35

Thank you, @QuantumWeatherButterfly and @fedup078 that's really helpful. This is a known issue and is related to a misbehaving ad. It's in the process of being fixed and we'll update you when this has been done. We're sorry about this - we know it's very frustrating!

YetAnotherBeckyMumsnet · 24/06/2022 17:13

You're v welcome, @QuantumWeatherButterfly. 🍷

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread