Black video pop up in app

[QuantumWeatherButterfly]

Whenever I'm using the app, I frequently get black full screen pop ups (several a minute) opening. They look like video windows but there's no video playing and no link on screen that should have triggered video.

Is this a known issue? Can it be fixed? It's extremely disruptive and irritating.

[YetAnotherBeckyMumsnet]

Hi there @QuantumWeatherButterfly we're sorry about this - how annoying. Could you please let us know what device you're using? If you could also capture a screenshot of the pop up and share that it would be helpful. Could you also please check that you're running the latest version of the Mumsnet app? Thank you.

[fedup078]

Same here been happening for weeks on and off

[YetAnotherBeckyMumsnet]

@fedup078 thanks for posting. As with my previous post, if you could please give us more information, that will help us figure out what's causing the pop up.

[fedup078]

I'm on an iPhone on the app . Will try and and remember to screenshot it next time

[QuantumWeatherButterfly]

iPhone 13 pro, running iOS 15.5. App is up to date (as far as I can see). This is what the error looks like.

[YetAnotherBeckyMumsnet]

Thank you, @QuantumWeatherButterfly and @fedup078 that's really helpful. This is a known issue and is related to a misbehaving ad. It's in the process of being fixed and we'll update you when this has been done. We're sorry about this - we know it's very frustrating!

[QuantumWeatherButterfly]

Thank you, @YetAnotherBeckyMumsnet !

[YetAnotherBeckyMumsnet]

You're v welcome, @QuantumWeatherButterfly. 🍷