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Original poster

Video keeps trying to play on app

11 replies

Useranon1 · 18/06/2022 10:17

@mnhq When I'm scrolling down any of the main root pages - active, specific boards etc - on the app (iphone), a video player pop up opens with a blank clip in. Nothing plays and there's no thumbnail, but I have to press cancel to go back to whatever I was browsing. It's very irritating!

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MNHQ

JoMumsnet · 21/06/2022 10:22

Hi @Useranon1 and everyone else,

Sorry for the delay here. This sounds pretty annoying so we're looking into this now.

@LolaSparkle , @memyselfi , @otherusername are you all using the iPhone app as well? Can we please also check that you all have the latest version of the site installed? Version 4.4.16 is the one you're after, so please check if you need to update it.

If anyone's able to post a screenshot that would be very helpful - or alternatively you could send it to us at [email protected].

MNHQ

LivMumsnet · 21/06/2022 12:20

Afternoon all and thanks so much for your patience - it's v much appreciated. Our Tech team is looking at this issue at the moment and we hope to have an update for you soon.

MNHQ

LilyMumsnet · 24/06/2022 20:40

Useranon1 · 24/06/2022 20:34

@mnhq is there any update? It's happening more and more and making the app unusable

Hello

We're really sorry but we haven't managed to replicate this yet.
We're looking into it and will have it sorted ASAP.
Is there any indication as to what the advert could be? Or is it completely blank from beginning to end?

MNHQ

LilyMumsnet · 24/06/2022 20:52

LolaSparkle · 24/06/2022 20:49

Mine is completely blank and no video actually loads. Next time it does it I'll post a screenshot. It did it a second ago so no doubt it will do it again shortly 🙂

We're going to turn all ads off in about 20 minutes - if it continues after this time, can you let us know? If it does, that will mean it isn't ad related (helps us narrow things down)

MNHQ

LilyMumsnet · 27/06/2022 19:51

Hi all

Really sorry about that - we'll take another look. Flowers

MNHQ

LilyMumsnet · 28/06/2022 18:05

Hi all

We have an update coming very soon that will fix this.
We'll let you know when it has been released and from there, you can update your apps. It should stop then.

So sorry for the inconvenience and thanks for all the info. Flowers

MNHQ

LilyMumsnet · 01/07/2022 18:22

PansyPetunia · 01/07/2022 14:46

im STILL getting the allow storage message....its relentless

other websites can correct these issues within a few hours. is there a reason for the long delays here?

Hello,

We're struggling to locate the exact source of the issue, which is why it's taking us a while. We're very much looking into what's causing it and we're really sorry for the inconvenience here. Are you able to use a different browser - just until we have this sorted?

MNHQ

LilyMumsnet · 24/11/2022 10:16

Hi OP

Can you please share a screenshot of the ad?

MNHQ

LilyMumsnet · 24/11/2022 14:34

Thanks - a link to the thread you are on during would be really helpful too. Is there a URL for the redirection?

MNHQ

JoMumsnet · 25/11/2022 10:56

Hi again @SavingsThreads - we're sorry this issue has cropped up for you. What happens when you refresh the page? Is the pop-up still there, or do you have to click back to a previous page to make it disappear?

MNHQ

LilyMumsnet · 25/11/2022 20:54

Hello

Please could you uninstall and reinstall the app?

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