Video keeps trying to play on app

[Useranon1]

@mnhq When I'm scrolling down any of the main root pages - active, specific boards etc - on the app (iphone), a video player pop up opens with a blank clip in. Nothing plays and there's no thumbnail, but I have to press cancel to go back to whatever I was browsing. It's very irritating!

That's been happening to me for a few weeks as well , I thought it was my phone.

I've been having that too, does my head in!

Me too, it's not all the time but it is annoying

@mnhq is anyone looking into this?

Hi @Useranon1 and everyone else,

Sorry for the delay here. This sounds pretty annoying so we're looking into this now.

@LolaSparkle , @memyselfi , @otherusername are you all using the iPhone app as well? Can we please also check that you all have the latest version of the site installed? Version 4.4.16 is the one you're after, so please check if you need to update it.

If anyone's able to post a screenshot that would be very helpful - or alternatively you could send it to us at [email protected].

It just does this. Did it to me just now on the iPhone app while reading a thread.

Oh and yes, my app is up to date with that version.

Yes I have this too it's so annoying. And this is on the latest version of the app on iPhone

Afternoon all and thanks so much for your patience - it's v much appreciated. Our Tech team is looking at this issue at the moment and we hope to have an update for you soon.

Hi, yes mine is on the iPhone app :)

Mine didn't do it all yesterday but just popped up today. I have the latest version of the app.

@mnhq is there any update? It's happening more and more and making the app unusable

Hello

We're really sorry but we haven't managed to replicate this yet.
We're looking into it and will have it sorted ASAP.
Is there any indication as to what the advert could be? Or is it completely blank from beginning to end?

Mine is completely blank and no video actually loads. Next time it does it I'll post a screenshot. It did it a second ago so no doubt it will do it again shortly 🙂

We're going to turn all ads off in about 20 minutes - if it continues after this time, can you let us know? If it does, that will mean it isn't ad related (helps us narrow things down)

It seems to have stopped for me since the ads got turned off

Mine has continued, just happened now! A blank video exactly like the earlier screenshot. Am on iPhone app, which is up to date

Mine is still happening

It's happening again

Hi all

Really sorry about that - we'll take another look.

Still happening to me and for the first time today it happened on my computer via Firefox browser. I'm on an iPhone (& Apple laptop ) and the app on my phone is up to date.

still happening here

multiple times today....i'm at work so break times are precious! can it not be sorted outs mean its being going on for a long long time now....

Hi all

We have an update coming very soon that will fix this.
We'll let you know when it has been released and from there, you can update your apps. It should stop then.

So sorry for the inconvenience and thanks for all the info.

im STILL getting the allow storage message....its relentless

other websites can correct these issues within a few hours. is there a reason for the long delays here?

Hello,

We're struggling to locate the exact source of the issue, which is why it's taking us a while. We're very much looking into what's causing it and we're really sorry for the inconvenience here. Are you able to use a different browser - just until we have this sorted?