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See all MNHQ comments on this thread

Video keeps trying to play on app

34 replies

Useranon1 · 18/06/2022 10:17

@mnhq When I'm scrolling down any of the main root pages - active, specific boards etc - on the app (iphone), a video player pop up opens with a blank clip in. Nothing plays and there's no thumbnail, but I have to press cancel to go back to whatever I was browsing. It's very irritating!

OP posts:
memyselfi · 18/06/2022 10:30

That's been happening to me for a few weeks as well , I thought it was my phone.

LolaSparkle · 18/06/2022 10:41

I've been having that too, does my head in!

otherusername · 18/06/2022 20:24

Me too, it's not all the time but it is annoying

Useranon1 · 20/06/2022 23:04

@mnhq is anyone looking into this?

OP posts:
JoMumsnet · 21/06/2022 10:22

Hi @Useranon1 and everyone else,

Sorry for the delay here. This sounds pretty annoying so we're looking into this now.

@LolaSparkle , @memyselfi , @otherusername are you all using the iPhone app as well? Can we please also check that you all have the latest version of the site installed? Version 4.4.16 is the one you're after, so please check if you need to update it.

If anyone's able to post a screenshot that would be very helpful - or alternatively you could send it to us at [email protected].

Useranon1 · 21/06/2022 11:45

It just does this. Did it to me just now on the iPhone app while reading a thread.

Video keeps trying to play on app
OP posts:
Useranon1 · 21/06/2022 11:46

Oh and yes, my app is up to date with that version.

OP posts:
ImprobablePuffin · 21/06/2022 11:51

Yes I have this too it's so annoying. And this is on the latest version of the app on iPhone

LivMumsnet · 21/06/2022 12:20

Afternoon all and thanks so much for your patience - it's v much appreciated. Our Tech team is looking at this issue at the moment and we hope to have an update for you soon.

LolaSparkle · 21/06/2022 19:22

Hi, yes mine is on the iPhone app :)

otherusername · 22/06/2022 15:27

Mine didn't do it all yesterday but just popped up today. I have the latest version of the app.

Video keeps trying to play on app
Useranon1 · 24/06/2022 20:34

@mnhq is there any update? It's happening more and more and making the app unusable

OP posts:
LilyMumsnet · 24/06/2022 20:40

Useranon1 · 24/06/2022 20:34

@mnhq is there any update? It's happening more and more and making the app unusable

Hello

We're really sorry but we haven't managed to replicate this yet.
We're looking into it and will have it sorted ASAP.
Is there any indication as to what the advert could be? Or is it completely blank from beginning to end?

LolaSparkle · 24/06/2022 20:49

Mine is completely blank and no video actually loads. Next time it does it I'll post a screenshot. It did it a second ago so no doubt it will do it again shortly 🙂

LilyMumsnet · 24/06/2022 20:52

LolaSparkle · 24/06/2022 20:49

Mine is completely blank and no video actually loads. Next time it does it I'll post a screenshot. It did it a second ago so no doubt it will do it again shortly 🙂

We're going to turn all ads off in about 20 minutes - if it continues after this time, can you let us know? If it does, that will mean it isn't ad related (helps us narrow things down)

Useranon1 · 24/06/2022 21:44

It seems to have stopped for me since the ads got turned off

OP posts:
billygoatsgruff1 · 24/06/2022 23:47

Mine has continued, just happened now! A blank video exactly like the earlier screenshot. Am on iPhone app, which is up to date

otherusername · 25/06/2022 08:15

Mine is still happening

Useranon1 · 25/06/2022 09:16

It's happening again Angry

OP posts:
LilyMumsnet · 27/06/2022 19:51

Hi all

Really sorry about that - we'll take another look. Flowers

Clambering · 28/06/2022 16:42

Still happening to me and for the first time today it happened on my computer via Firefox browser. I'm on an iPhone (& Apple laptop ) and the app on my phone is up to date.

PansyPetunia · 28/06/2022 16:44

still happening here

multiple times today....i'm at work so break times are precious! can it not be sorted outs mean its being going on for a long long time now....

LilyMumsnet · 28/06/2022 18:05

Hi all

We have an update coming very soon that will fix this.
We'll let you know when it has been released and from there, you can update your apps. It should stop then.

So sorry for the inconvenience and thanks for all the info. Flowers

PansyPetunia · 01/07/2022 14:46

im STILL getting the allow storage message....its relentless

other websites can correct these issues within a few hours. is there a reason for the long delays here?

LilyMumsnet · 01/07/2022 18:22

PansyPetunia · 01/07/2022 14:46

im STILL getting the allow storage message....its relentless

other websites can correct these issues within a few hours. is there a reason for the long delays here?

Hello,

We're struggling to locate the exact source of the issue, which is why it's taking us a while. We're very much looking into what's causing it and we're really sorry for the inconvenience here. Are you able to use a different browser - just until we have this sorted?

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