Video keeps trying to play on app

[Useranon1]

@mnhq When I'm scrolling down any of the main root pages - active, specific boards etc - on the app (iphone), a video player pop up opens with a blank clip in. Nothing plays and there's no thumbnail, but I have to press cancel to go back to whatever I was browsing. It's very irritating!

Hi @mnhq, this fault is back again. Latest version of app on iPhone

Hi OP

Can you please share a screenshot of the ad?

I will try, but it's just a black screen!

Thanks - a link to the thread you are on during would be really helpful too. Is there a URL for the redirection?

It's not a thread but the home page of the app, when scrolling up or down it. No URL, just a video pop up that takes over the whole screen but nothing plays

Hi again @SavingsThreads - we're sorry this issue has cropped up for you. What happens when you refresh the page? Is the pop-up still there, or do you have to click back to a previous page to make it disappear?

Here you go! I can’t refresh or press back as on the app. I close the video and then carry on.

It's now happening when I scroll on threads too, fyi

Hello

Please could you uninstall and reinstall the app?