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Original poster

Can't see my private messages

5 replies

CaptSkippy · 07/06/2022 07:50

Yesterday I received a notification that I have a private message, but when I go to my inbox there is nothing there. It's completely empty, as I deleted all my private messages a few days ago. This morning I now have a notification that I have two private messages. I can't see any of them. The annoying notification remains, but I can't do anything about it.

So what is it? Do I have private messages or not? I don't have any blocked users, so why do I get notifications if I have no messages. If I do have messages why don't they show up?

Please fix this, because it's starting to drive me nuts. I hate useless notifications I can't do anything with or about.

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MNHQ

LilyMumsnet · 07/06/2022 15:43

Hi OP

Completely understand wrt useless notifications.
We had an issue recently with PMs so it could well be related to that.
Can you let us know what device and browser you're using to access the site?

MNHQ

LilyMumsnet · 08/06/2022 15:47

Hi all

We're investigating the broken notifications - I have one too!
We'll release a fix as soon as possible.

MNHQ

LilyMumsnet · 13/06/2022 20:17

Hi all

We're still looking into fixing the PM notification but just to assure you, it's not related to a PM you haven't seen. It's just... broken! If you have a PM you will see it.

MNHQ

JoMumsnet · 05/07/2022 11:46

Hi @Billybagpuss - yes, we're still working on a few issues with our PM system - we really appreciate everyone's patience while we sort this.

In the meantime, you've said you have a rogue message showing. Do you mean you have a notification that you have a message but you can't see any new PMs in your inbox? If so, it could be that it's a very old message that's showing as unread, so could you please scroll down through your inbox just to see if there are any red dots (possibly from years ago).

Thanks in advance.

MNHQ

HebeMumsnet · 06/07/2022 12:14

Hello SpongeBob and BillyBagpuss. Thanks for passing this on. We'll add it to the info we're working with at the moment. Hopefully we'll have a fix soon and the ghostly messages will stop.

Watch this thread for updates

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