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Original poster

Can I ask you all to check your inbox messages?

3 replies

worraliberty · 06/06/2022 13:51

I have posted about this on the 'glitch thread' in Site Stuff, but I'm just curious to know if this is happening to anyone else (so far just me and one other poster).

When the site was hacked a few years back, I and many others deleted all inbox messages. MNHQ even gave us a handy little 'delete all' button in order to help.

I've just looked and every single deleted message (dating back to 2011 when I joined MN) has reappeared 😮

I mean it's not a big deal as there's nothing in them that could bring down Parliament, but has anyone else got the same thing?

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MNHQ

DawnMumsnet · 06/06/2022 15:07

Thanks very much for bringing this to our attention, @worraliberty

We're looking into this and will be back with an update just as soon as we can.

We're also going to move this thread to our Site Stuff topic so we can keep it on our radar.

MNHQ

KatyMumsnet · 06/06/2022 16:44

Hi, we've been looking into this and there may be a bit of confusion here because PMs work very differently now, so it may seem like some have reappeared but actually were never deleted.

Rather than an 'inbox' style like an old email system where you only see one side of the communication, we've changed it to be 'conversation' style more like WhatsApp or smartphone text messages. So if you previously deleted one side of the conversation, then the other side may have still remained in the system because the user you were messaging didn't delete their side or vice versa.

To remove the whole conversation from your list you can select the conversation and then click the 3 dot menu in the top right of the screen and click 'clear chat' -that will remove it from your list of conversations but it won't delete all the content.

You can delete individual messages that you have sent in a conversation by clicking the 3 dots next to the individual message. You cannot delete someone else's message but you can report it if needed.

If you notice a message that you think should be deleted, please send the details of that message to [email protected] i.e which username sent it, whether it was you who posted or another user, and a snippet of the content so we can find it and investigate further.

Thanks!

MNHQ

KatyMumsnet · 06/06/2022 16:52

I missed one thing off of my previous post that may be adding to the confusion - if you had multiple back and forth conversations with one username over many different occasions then they will all appear now in the conversation thread rather than individual email style communications.

Any deleted messages will say 'This message has been removed/deleted at the user's request'.

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