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Original poster

It's about time you gave us a new update, MNHQ

20 replies

BIWI · 15/05/2022 22:42

The new platform is really not working well - you only have to look at the list of complaints on Site Stuff

... many (most?) of which are not being addressed by MNHQ.

Come on! It's been some time now since you launched the new platform, and while a smooth transition is probably too much to expect, very little seems to be improving since the launch.

WTAF is going on? When can we expect all the things you're promising to actually happen?

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MNHQ

SueMumsnet · 16/05/2022 10:38

Hi @BIWI sorry for delay - let me try and cover the biggest outstanding issues as best I can at the moment:


  • formatting issues in the app - we are releasing an update to the app - hopefully today - we are just awaiting approval from Apple

  • images posting sideways - fix should be released in next day or so

  • hitting back from Active not refreshing the page - should be released today

  • improvements to Search - eg date filter - should be released in the next day or so

  • Advanced Search - likely to be back sometime next week, fingers crossed


Hope that's helpful

MNHQ

SueMumsnet · 16/05/2022 11:46

Eddmr · 16/05/2022 10:40

What about the consent message coming up all the time?

Hi @Eddmr have you tried the fix - does this get rid of it for you?

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Macs
Open your Safari preferences
Click ‘Privacy’
Click ‘Manage Website Data’
Type ‘Mumsnet' into the search box
Click on ‘Mumsnet.com’ and choose ‘Remove’
Click ‘Done'

MNHQ

LilyMumsnet · 16/05/2022 12:49

ZeroFuchsGiven · 16/05/2022 12:44

I can still not post any replies to threads on safari, If this is happening to me, im sure there will be others with the same issues. @BIWI reported this for me weeks ago, yet I have heard nothing back.

We're going to email you now - can you keep an eye on your inbox?

MNHQ

LilyMumsnet · 16/05/2022 12:52

We'll send it via PM too.

MNHQ

SueMumsnet · 16/05/2022 16:25

Ok so another update:

1 - hitting back from Active NOT refreshing the page has been released this afternoon so it should now work as it used to

2 - the issue on bookmarks - I think these are currently only not working when. you refresh a page - that's because the URL you are refreshing holds the info about where your original bookmark was - so when you refresh you're telling the browser to go back to that post even when you've bookmarked later on. If you go out of the thread and back in via a link in "Threads I'm on" or "Threads I'm watching" it will find your new bookmark - it's just refresh that won't. Currently trying to figure out if there's anything clever we can do about that without it affecting other things like @mention notifications taking you to the right place on a thread...

3 - We're still awaiting approval from Apple on the app issues - as soon as we have that we'll post and sticky a thread in Site Stuff so people know to update.

MNHQ

SueMumsnet · 16/05/2022 17:52

hi @BlackeyedSusan sorry you're having these issues, it must be incredibly annoying - this isn't happening for everyone so it'd be really helpful to know what device you're using (desktop or mobile) and whether you're using the app or the site and what browser (safari or chrome).

MNHQ

LilyMumsnet · 16/05/2022 19:22

hopeishere · 16/05/2022 19:06

What about the messages under quoted posts being cut short that is really annoying.

Just an update here - we're waiting for Apple to approve a fix and then it will be released. Shouldn't be too long now - sorry for the inconvenience.

MNHQ

SueMumsnet · 16/05/2022 21:45

DragonwithoutaDungeon · 16/05/2022 19:45

What about the new PMs that I can't see to read in my inbox but still have notifications for@SueMumsnet

Are we getting the Go to Page button back? The long threads are so much harder to use without it.

Is there a reason no one is being updated on these issues in the other thread that Mumsnet Mods started?

On firefox browser on desktop here.

Hi @DragonwithoutaDungeon - sorry you're having these issues

Yes there seems to be an issue with PMs and Firefox for some reason - are you able to check if you can see them with another browser at all? No worries if not, we're looking into it.

On the Go to Page button you should be able to navigate to the pages using the numbers - does that not work for you in the same way?

And which thread do you mean that's not being updated - we are trying to post as many updates as possible but it's a case of dividing time between that and getting the issues sorted - happy to update any threads you suggest need it though...

Again, sorry for the pain.

MNHQ

SueMumsnet · 16/05/2022 22:01

Hi @EarringsandLipstick Sorry that this is frustrating - as I said above, it's the same team trying to work out what's causing the problems and then giving the information to tech so they can fix them as it is doing their best to post updates. It's also not straightforward to post updates as it's sometimes quite tricky to know what's causing the problem and not always clear when they can/will be fixed by. That said, we can do better in keeping the Known Issues page as up-to-date as possible - some of the issues just take a little while to track down and fix. Will think about how we can do it better - thanks for feedback.

MNHQ

SueMumsnet · 17/05/2022 09:36

AbsolutelyLoveIy · 17/05/2022 00:07

You’re one of the biggest forums and your tech is completely inadequate

It stinks of being done on the cheap by a bunch of clueless interns probably winging it

Why dont you pay for decent tech? Everybody else manages it!

Hi @AbsolutelyLoveIy - I know this is hugely frustrating but I'm really not sure that's fair. I think it's important to note that this was a really complex project. 22 years of a legacy site means that there are so many complicated issues and edge cases that need to be thought about when you're re-platforming. We caught many of the biggest issues that could have gone wrong, and were left with quite a few smaller ones. The site, on the whole, works well - there are tens of thousands of posts and millions of visits every day. There are still issues to solve and I know how annoying they are if you use the site often - but we're working through them (and if you look at the Known Issues page you can see how many we've fixed already). Thank you for your patience on this.

MNHQ

SueMumsnet · 17/05/2022 09:39

@DragonwithoutaDungeon I'm trying to solve the Firefox/PMs issue. I have just downloaded Firefox and can see my PMs fine, which is really annoying.

Is there any chance you could post some screenshots of what you're seeing?

Also - can you let me know what version of Firefox it is that you're using - I'm on 100.0.1. You can get this if you click on "About Firefox" in the navigation bar at the top. Also, is it a PC or a Mac that you're using?

Sorry for questions, but any answers you can give are hugely helpful in enabling us to track down the issue.

MNHQ

SueMumsnet · 17/05/2022 10:30

SpongeBobJudgeyPants · 17/05/2022 10:28

Hi Mumsnet. You don't seem to have commented on the ghost pm notifications. Also, for the love of Pete, will someone stop the dialogue boxes asking me if I am happy with my financial products.... I'm a grown up. If I want extra financial products, or I'm not happy, I put on my big-girl pants and go to the bank! Other options are available. Hmm

Hi @SpongeBobJudgeyPants good spot on that miss - what device and browser are you using when you get the ghost pm notifications? And is it on the app or site? Thank you for your help, much appreciated.

MNHQ

SueMumsnet · 17/05/2022 11:45

WeBuiltCisCityOnSexistRoles · 17/05/2022 11:23

The above issues (posts cutting off, paragraphs etc) are still a problem for me and in addition I'm still getting bizarre adverts and can't filter posts by user as I'm not a MN premium user apparently - except I am! This is really annoying especially on long threads where you want to refer to a particular post!

I've updated, logged out, cleared cookies, everything! I have emailed three times and been told "bear with us".

I've been on MN for about 16 years and am used to updates being glitchy, I have supported the changes to Premium etc but this situation is ridiculous. If it wasn't for the Allison Bailey threads atm I just wouldn't be using it and would cancel my Premium/membership.

It's a shame that this is driving so many women away, especially given Justine's stance of allowing more freedom of speech in FWR than other forums.

Hi @WeBuiltCisCityOnSexistRoles sorry you're having these issues - I'm going to PM you to see if we can get them sorted.

MNHQ

SueMumsnet · 17/05/2022 12:08

BoreOfWhabylon · 17/05/2022 12:04

Hi @SueMumsnet have you had a chance to check out the bolding issue I posted about earlier please?

On it now! Thanks for reporting

MNHQ

SueMumsnet · 17/05/2022 13:10

cleareyesfulhearts · 17/05/2022 13:02

@EarringsandLipstick I agree. The posts from staff members are so dismissive to the point of making you feel a bit like they are trying to gaslight you into thinking that's not what's happened TO YOU!

Patronising too - many of us have real world and extensive experience of this type of thing and we get treated like fools.

It's gone on for sooooooo long now too.

Hi @cleareyesfulhearts there's really no gaslighting going on. We're reading every single post and trying to sort all of the issues affecting all users. Some are trickier than others to fix - there's so many different browsers and devices and configurations and it's really hard when we can't replicate it. I'm sorry if you feel posts have been dismissive - they're really not meant to be.

The point I made about the site working well is the case for most users. It doesn't mean that we're not taking every one saying otherwise seriously.

MNHQ

SueMumsnet · 17/05/2022 13:19

BoreOfWhabylon · 17/05/2022 12:04

Hi @SueMumsnet have you had a chance to check out the bolding issue I posted about earlier please?

Hi @BoreOfWhabylon the thread is fixed now - the tech team are struggling to work out why it happens (it happens v intermittently) so would be really useful if next time it happens we could speak to the poster who did the post that knocked the thread off course...to try and work out what is causing it. Would be really helpful if anyone was willing to do this....thank you!

MNHQ

SueMumsnet · 17/05/2022 15:59

debwong · 17/05/2022 15:36

Thanks for your replies, @SueMumsnet

I must sound like a broken record but I wonder if there is any progress on fixing the notifications of new posts on watched threads that still take me to the very first post. I'm using Firefox on desktop.

Hi @debwong - is that on email notifications or on site notifications (the little red dot)?

MNHQ

SueMumsnet · 17/05/2022 16:00

Greensleeves · 17/05/2022 15:39

Are we doing anything about photos being minute? You used to be able to click on someone's photo and see a nice enlarged version with plenty of detail. Now it's pretty much the same as the thumbnail Confused

Yes we definitely want to sort this - if you have a screenshot of what it looks like for you that would be really helpful in getting it sorted. Thank you!

MNHQ

SueMumsnet · 18/05/2022 14:29

LegsOfJelly · 18/05/2022 13:20

@SueMumsnet have you had a chance to look at my post re being constantly logged out?

Hi @LegsOfJelly yep we’re looking into this issue - you said you’re using Samsung Mobile - which browser are you using?

MNHQ

SueMumsnet · 18/05/2022 14:30

cashorbanktransfer · 18/05/2022 14:15

@SueMumsnet are you able to respond to my posts please

Hi - yes screenshots helpful as it’s not behaving the same way for everyone. We know there’s an issue here and we’re looking at it but it’s really helpful to see what you are seeing so we can make sure we fix it right. Thanks.

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