Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Constantly being logged out

6 replies

CeeceeBloomingdale · 14/05/2022 21:28

This is annoying and new today. Both on android phone and ipad. Yes I have ticked the box and no it hasn't happened prior to today (other than platform relaunch day for a few hours)

ImaniMumsnet · 14/05/2022 21:34

Hi there, we are really sorry about this. Can you confirm whether you are accessing MN through the app or the browser and if so which browser please?

LilyMumsnet · 16/05/2022 12:28

Hi all

This is a tricky one to replicate - I'm not having any issues on Chrome.

How quickly does the site tend to log you out - does it log out after you exit and then return to the site, or during your time on the site?

LilyMumsnet · 16/05/2022 19:21

Hi all

Can we just check that your browsers are up to date? And that the 'keep me logged in' box is definitely ticked?

LilyMumsnet · 17/05/2022 16:53

Hi all

It's likely you do not have Cookies turned on in your browser - can you head over and take a look? Just make sure that your browser allows cookies from 'Mumsnet'.

LilyMumsnet · 17/05/2022 18:13

JoanOgden · 17/05/2022 18:02

Hmm, I've just checked and my phone browser is set to Allow all cookies. And I've never had this issue before. However, I logged in this morning and it hasn't logged me out yet, so maybe it is fixed... I will report back if it happens again.

Thanks for keeping us updated.

KimMumsnet · 19/05/2022 12:06

Hi, all. Thanks for keeping us updated with this. We've been working hard trying to pinpoint the issue. @CeeceeBloomingdale we are going to contact you off the boards to see if we can work out how to fix this, so if you wouldn't mind keeping an eye out for our email, that would be great.

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread