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Original poster

Colour change on ‘threads I’ve read’ not working

3 replies

FadedRed · 06/05/2022 14:45

Since the change to the new format the colour change that used to denote that I’d read that thread had become completely random. So some threads I’ve read are not changing, but several threads I haven’t opened have changed colour. There is no discernible pattern to this, it seems completely random. Anyone else?

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MNHQ

LilyMumsnet · 06/05/2022 18:03

Hello both!

Can we ask what devices/browsers you're using to access the site?

MNHQ

LilyMumsnet · 10/05/2022 18:51

Hi all

Thanks so much for your patience here.

We haven't been able to replicate this as of yet - so we're not too sure why this is happening.

To get to the bottom of it, we're going to need some further information.
Is anybody able to record a video of:

opening a thread
leaving the thread
the thread not appearing as read

We know that it's a bit of a faff but it would really help if we had a visual to work with.

If you can, please email [email protected] with the attached file.

If you are not able to do this and you're still experiencing issues, it may be that your phone/tablet is running an old version of the app. You can look for updates or uninstall and reinstall the app, which may resolve the issue. Keep us updated.

MNHQ

LilyMumsnet · 10/05/2022 19:46

BlackeyedSusan · 10/05/2022 19:30

It's not the ap. Not working for me either. I don't use the ap. I really struggle with deleting reinstalling stuff anyway and finding the constant please follow these instructions to get back what worked fine before upsetting as it is difficult with my disabilities...

Hello

It's not our intention to make things difficult - we really do apologise.

We know it's really frustrating, but in order to replicate issues, we need to work out where they are coming from. This can be tricky without the right amount of background.

Can you let us know what device and browser you're using? Most on this thread were using the app but if you're on a browser we do have other options.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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