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00100001 · 24/04/2022 23:04
I can't delete emojis that have been picked from the little menu on the bottom right.
I can delete MN emojis that have been picked
SueMumsnet · 25/04/2022 11:29
hi - can I ask which browser and device you're using when this happens? I've just tried on desktop/chrome and mobile/safari and I can delete emojis on both so would be really helpful to know where issue occurring?
LilyMumsnet · 10/05/2022 18:11
00100001 · 10/05/2022 17:21
😐 Still can't delete emojis
Hi!
We know this is a big ask, but are you able to record your issue of trying to delete emojis, and send it to us on [email protected]?
We're struggling to replicate, so we think it'd be a really big help in finding the issue and fixing it.
KatyMumsnet · 20/05/2022 09:53
Hi all,
Thanks for all the info so far on this - we're still unable to recreate the issue on our side. We've tried using an android phone with chrome and a few combinations on our browser testing tool but unfortunately can't see this issue.
Can you give more details about which devices you are using e.g. Samsung s21?
It'll allow us to simulate that experience so we can track down the issue.
Thanks for your patience!
JoMumsnet · 27/06/2022 15:51
Hi again @00100001 - thanks so much for forwarding the screen recording. We're still trying to resolve this and will be back with an update as soon as we can.
JoMumsnet · 28/06/2022 11:27
Hi again @00100001, we're sorry this is taking us a while to resolve.
We think it's a browser issue that's causing an error with the post editor tool we use and we're currently discussing possible solutions. The problem will probably be resolved by using a different browser, so we're suggesting this as an interim solution while we work on a fix. Sorry that's the best we can offer for now!
JoMumsnet · 10/08/2022 10:06
Hi again @00100001 - sorry to have kept you hanging on so long.
Unfortunately we don't have very positive news for you - this seems to be a specific browser issue that we can't work around without completely replacing the editor, which isn't in our current plans.
The only workaround for now is to try switching browsers, but we appreciate that you may not want to do that. Sorry we can't be of more help.
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