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Active not working

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numberthirtytwowindsorgardens · 15/03/2022 10:34

@mnhq

Every time I try to go to active (whether through saved links or through Google), I get the attached page. I've tried clearing cookies as per Justine's advice on another thread, but no change.

Can you advise? I'm using Samsung Internet on an android phone.

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MNHQ

DawnMumsnet · 15/03/2022 12:10

Hi @numberthirtytwowindsorgardens,

Thanks for flagging this - we're sorry you (and several others) are having this problem.

We're in the process of launching the new site but we've been having some teething problems this morning. There's more information on this thread - Is this the new platform? - and Justine's posting any updates there.

In the meantime, can you try clearing your cookies and then logging back in? Here's how to do it.

Thanks for bearing with us.

MNHQ

KatyMumsnet · 15/03/2022 13:26

Hey, @Auntieobem @ClaudineClare @numberthirtytwowindsorgardens

What happens if you go directly here - www.mumsnet.com/Talk/active-conversations

And do you mind trying in a private/incognito browser?

Thanks!

MNHQ

KatyMumsnet · 15/03/2022 14:21

Hey, if incognito works then it's most likely there is still an issue with cookies or cache on the main browser. When you cleared cookies - did you also clear cache?

If you accessed the active page during the period when the new site was live or you have a bookmark then it's likely that your browser has stored some information that means it's trying to redirect you to a page that doesn't exist rather than the actual page.

MNHQ

KatyMumsnet · 15/03/2022 17:30

Sorry to hear you’re still having issues - and also sorry for the inconvenience of the site not working as expected.

We’ll have to investigate this further and get back to you. You should be able to access the site via an incognito/private browser or a different browser while we figure this out.

Thanks for your patience!

MNHQ

KatyMumsnet · 16/03/2022 09:16

Hi, could someone share the URL or a screenshot of the URL you land on when you go to active and it doesn't work?

We think your browsers have stored the redirect URL so it's taking you to a page that doesn't exist. If I can see the URL I can confirm that.

Thanks!

MNHQ

KatyMumsnet · 16/03/2022 09:50

Hi,

That has confirmed the issue thank you @piratehooker

When we switched over to the new website the active link changed and your browsers have stored it as the current URL so that when you go to active now it takes you to a URL that doesn't exist at the moment.

To fix this you'll have to delete all the data from your browser, here are instructions on how to do that: www.samsung.com/au/support/mobile-devices/how-to-remove-cache-and-data-of-your-browser/

Doing this will clear all the data from other websites you use on that browser too, so it might not be the best option for you.

As it's a temporary issue that will be solved when we do update the website in the next week or so - you might want to switch to another browser for now.

Really sorry about this - we know it's not ideal and we a really grateful for your patience!

MNHQ

KatyMumsnet · 16/03/2022 10:24

@DiamondSnow it will be fixed when we move to the new website. We'll be able to let you know when that will be soon.

For now, if you want to access active I'd suggest switching to another browser.

MNHQ

KatyMumsnet · 16/03/2022 17:17

Hi,

We've just put a fix in place that will hopefully get you back on to active. Can you try going to the active URL and let me know if it's working/still has issues?

Thanks!

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