Active not working

[numberthirtytwowindsorgardens]

@mnhq

Every time I try to go to active (whether through saved links or through Google), I get the attached page. I've tried clearing cookies as per Justine's advice on another thread, but no change.

Can you advise? I'm using Samsung Internet on an android phone.

Same here, also Samsung/ Android

The site is unusable just now

I've just cleared my cookies and it's fixed it

Same here, cleared cookies still won't work. Samsung phone, using Chrome.

Hi @numberthirtytwowindsorgardens,

Thanks for flagging this - we're sorry you (and several others) are having this problem.

We're in the process of launching the new site but we've been having some teething problems this morning. There's more information on this thread - Is this the new platform? - and Justine's posting any updates there.

In the meantime, can you try clearing your cookies and then logging back in? Here's how to do it.

Thanks for bearing with us.

I just assumed it was because of all the faffing. Going to expect hiccups.

Same here, have cleared cookies and it's made no difference. Samsung and chrome

Hey, @Auntieobem @ClaudineClare @numberthirtytwowindsorgardens

What happens if you go directly here - www.mumsnet.com/Talk/active-conversations

And do you mind trying in a private/incognito browser?

Thanks!

Same response, @KatyMumsnet. Attached.

I don't know how to use a private browser (and tbh am not wildly keen to change even more settings ...)

Its not working properly on Samsung Internet but have managed to get on via the app and can see threads I'm on again

@dementedpixie

Its not working properly on Samsung Internet but have managed to get on via the app and can see threads I'm on again

Although I cant see this reply on the app but can see on the mobile site

Same as above Samsung phone, chrome browser

clearing cookies didn't work, incognito browser seems to

Hey, if incognito works then it's most likely there is still an issue with cookies or cache on the main browser. When you cleared cookies - did you also clear cache?

If you accessed the active page during the period when the new site was live or you have a bookmark then it's likely that your browser has stored some information that means it's trying to redirect you to a page that doesn't exist rather than the actual page.

@Nosnogginginthekitchen

clearing cookies didn't work, incognito browser seems to

Same here.

Same... cookies and cache cleared, still error showing for Active Conversations. Incognito working though. Chrome, Windows 10.

Surely we don't have to all log in again? I have no idea of my password.

I couldn't get on at all this morning. I'm a bit disappointed there are still issues. I understand that you're all working on it. But why not revert back to when it was working last night, whilst you tinker with the issues?

can you tell I've had a shit day and am feeling really crap too

@KatyMumsnet I've just cleared my cookies, cache etc and still can't get active to work. In also chrome browser on a Samsung

Sorry to hear you’re still having issues - and also sorry for the inconvenience of the site not working as expected.

We’ll have to investigate this further and get back to you. You should be able to access the site via an incognito/private browser or a different browser while we figure this out.

Thanks for your patience!

[quote Slowturtle]@KatyMumsnet I've just cleared my cookies, cache etc and still can't get active to work. In also chrome browser on a Samsung[/quote]
Same here

I have cleared cookies and cleared cache too and still can't load active conversations.
Samsung phone, chrome browser too.

Just chiming in to echo/back up what previous posters have said... Samsung phone/Samsung internet browser.

My Samsung browser is the same but I've just opened and logged in using a chrome browser and all is fine

Not working for me either. Samsung/Chrome

Not working for me, pixel chrome