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HELP! Can't access MN through app on Ipad

2 replies

Words · 17/02/2022 07:39

Please help. I access the site via the app on my iPad and never log out.

On Tuesday I clicked on the app, found I was logged out, tried to log back in and couldn't as I had forgotten my password.

Went to desktop site. That works OK but I don't like using that version.

Tried a password reset via desktop, but I get the blue circle of doom.

Plus the keyboard does not appear on my iPad to enter a new password when I click on the box. This works fine on all other sites.

Can you look at this urgently please? I can't be the only one having issues?

KimMumsnet · 17/02/2022 10:08

Hello, OP. Sorry to hear you're having problems accessing the app on your iPad. Could we ask which version of the OS you are using, please?

Also - we know it's a pain, but have you tried the usual things like restarting your device?

KimMumsnet · 17/02/2022 11:36

Hurrah! Thanks for letting us know. Smile

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