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Original poster

The rating thing for hq responses to reports

3 replies

Inspectorslack · 04/02/2022 11:09

Honestly I don’t have a problem with the responses I get and I have no issue with giving good or v good but who are the helpscout platform?

I didn’t get any info about them when I went to award a good to the hq person who responded to my report and I wondered if you could tell me what data they’re gathering and what cookies etc I’ve consented to by voting on the response.

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MNHQ

YetAnotherBeckyMumsnet · 04/02/2022 12:02

Hello @Inspectorslack Help Scout is the company that provides the help desk software we use at MNHQ. I'm not sure about the Cookies but I'll double check this with someone more knowledgeable and get back to you soon as.

MNHQ

YetAnotherBeckyMumsnet · 21/02/2022 15:58

Hi @Inspectorslack sorry for the delay. Here is more information on their privacy policy. We've asked specifically about the consent options for voting and will let you know as soon as we hear back from them.

MNHQ

MichaelMumsnet · 22/02/2022 07:18

but I like massive salads.

It's just something we're testing for a week or so to find out how we're doing. Mods aren't judged individually - we're looking for an overall 'happiness score' and then we'll turn it off. We're hoping to get more in-depth feedback when we send out a moderation questionnaire.

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