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How to talk to one person from MNHQ?

2 replies

Innocenta · 09/12/2021 10:40

Can anyone advise me on how to have a reasonable, sustained discussion with someone from MNHQ? I'm really fed up with putting the time and effort into writing emails and often getting just a couple of lines in reply, without even a named responder.

Obviously I'm aware there's a lot to do, and I don't expect instant replies or anything! But when messaging about very serious issues like entrenched ableism within the moderation team and structure of the site, or the under-moderating of Covid misinformation, it's really disappointing to receive dismissive replies.

KimMumsnet · 09/12/2021 20:22

Hi there, @Innocenta. We're happy to discuss this off the boards, so will be responding to your issues by email.

MichaelMumsnet · 13/12/2021 15:02

Hi Innocenta, we've received your complaints via email and will respond as soon as possible.

(As an aside, @ mentioning staff directly isn't the best way to get our attention - we work shifts and generally take turns to monitor the Site Stuff area).

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