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Original poster

Can't scroll past some adverts

11 replies

Crisispoint21 · 13/11/2021 13:40

I'm on an android phone using chrome, on some threads I will reach an advert and then cannot scroll past it!

If I remember rightly, I saw a thread saying the same thing l, so I didn't post as I assumed it would be fixed, it still seems to be happening though!

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MNHQ

CarolineMumsnet · 14/11/2021 11:53

Hey both. Thank you for this info and sorry about this!

Just to double check, are you accessing via the web browser rather than the app?

If you are able to send any screenshots over that would be super helpful.

Flowers
MNHQ

CarolineMumsnet · 14/11/2021 13:32

Thank you Ohmych Are you also on Chrome? If you have chance to switch browsers can you let us know if it's still a problem.

Looks like it's a web issue and not an app issue but if anyone thinks we've got this wrong then let us know.

MNHQ

LivMumsnet · 28/11/2021 21:25

Thanks for flagging this up - we're taking a look into the issue and hope to have an update for you very soon. We understand how frustrating this must be so your patience is very much appreciated.

MNHQ

YetAnotherBeckyMumsnet · 18/12/2021 11:15

Hi - thanks for letting us know and the screenshots are very helpful. We're looking at this now. Sorry for the annoyance.

MNHQ

CarolineMumsnet · 02/01/2022 14:24

Sorry we still haven't got back to you on this. It is being looked into but now the holidays mean it's going to take us a little while longer before we have an update. Thanks again for your patience here and for sharing screenshots - they are very useful.

MNHQ

HebeMumsnet · 19/01/2022 12:03

Afternoon, everyone.

Sorry for the delay in a response here. Tech have been looking at this behind the scenes but are having trouble replicating the issue in order to work out whether the issue is down to an ad, more than one ad, our site, or something else entirely.

So, if this is still happening and anyone can bear it, could you please post here with the following next time you see it?

  1. The device and browser you are using, and whether you're on app, desktop, mobile etc.
  2. A screengrab of the ad you think is causing the issue.
  3. The url of the page it has appeared on.
  4. A description of any actions you'd just taken, eg 'opened this page', 'clicked on a link', 'refreshed page', 'navigated forward or back to another page on the same thread'... that kind of thing.

With a bit more information, Tech will hopefully be able to replicate what's going on and from there find out what's causing it.

Thanks again for your patience and help with this.

MNHQ

HebeMumsnet · 19/01/2022 12:14

Thanks Zonder

MNHQ

HebeMumsnet · 24/01/2022 12:26

Thanks for the info and screenshots. We'll pass all this on to Tech but please do keep sending them in if you're having the same issue; the more info they have to work with, the better. Gin

MNHQ

MichaelMumsnet · 02/02/2022 17:00

Hi all, and apologies for the delay on this one. We've been testing it in the virtual MN office and we can't replicate the issue.
For those of you who are having the scrolling problems - it would be a big help if you could let us know the latest operating system installed on your device and the version of your chrome/safari browser.

To see which Android version you have
Open your phone's Settings app.
Near the bottom, tap System. System update.
See your 'Android version' and 'Android security update'.

Also - and we know these are big asks, but we do want to sort this out for you...

If it happens again, could you switch on airplane mode then click on the ad and copy and paste the click string (the long address of the ad) on to this thread - this will give us the information we need so that we can tell where the ad is coming from.

Thanks again for bearing with us.
MNHQ

MNHQ

MichaelMumsnet · 03/02/2022 08:01

@EmpressaurusWitchDoesntBurn

When you say you’re testing in the virtual MN office. Are you testing on actual mobiles or trying to replicate this using dev tools of some sort?
We're testing on mobiles to try to replicate the issue.

And thanks to those posting the click strings - it'll help us to track the ads down and hopefully get things resolved.

MNHQ

MichaelMumsnet · 03/02/2022 09:15

Hi all, and thanks again for posting the extra info.
We think it's solved now. If you clear cookies (to stop ad requests that have already been approved over the last few days) and try again, then the 'can't scroll past some adverts' issue should be fixed.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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