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Original poster

Ad Music on APP

7 replies

mollibu · 07/11/2021 18:08

Mumsnet please how do I stop the loud medieval advertisement music when I'm reading threads, commenting on threads... even writing this!! It's continuous. Please sort it out!!

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MNHQ

JoMumsnet · 07/11/2021 22:02

Hi @mollibu,

Sorry to hear this. Can you tell us a bit more about the ad please? Is it appearing on every thread or just certain topics? If you're able to catch a screenshot, that would be helpful.

Please also let us know if you're using the android or iPhone app.

Thanks in advance.

MNHQ

JoMumsnet · 07/11/2021 22:34

Thanks for the extra information. If you're able to screen record it, that would be very helpful - please attach it to an email and send it to us at [email protected] - we'll try to resolve this as soon as we can.

MNHQ

soniamumsnet · 10/11/2021 16:49

Hi @StillinMyPJs thanks for reporting this. Please can you tell us if this is still happening, and if so, which ad you saw? Hopefully we can get to the bottom of this. Flowers

MNHQ

soniamumsnet · 10/11/2021 17:10

Thanks for the screenshots @APurpleSquirrel - please can you let us know the version of device and browser that you're using? Is this also on the app?

If possible when you next see an ad, if you could provide the url it would be really helpful! If you turn your phone/device to airplane mode or turn off the connection, and then click on the ad, this will show the URL which you can copy and paste without actually opening the webpage.Flowers

MNHQ

LilyMumsnet · 10/11/2021 18:23

Hi folks

As this is an ad-choices advert, are you able to click on the little blue triangle and feedback that you do not want to see this?

MNHQ

soniamumsnet · 11/11/2021 07:54

Hi @APurpleSquirrel just dropping in to say that we've stopped that particular ad, so this shouldn't be an issue for you now.

We'll investigate the other one that you mentioned - thanks so much for the screenshot. Flowers

MNHQ

soniamumsnet · 11/11/2021 09:17

Hi @APurpleSquirrel we've had a quick dig and that ad is an ad-choices advert served by Google. So if you want to send feedback, click on the little blue triangle and say that you don't want to see this. Flowers

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