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Private Message

2 replies

shrugitoff · 06/11/2021 17:13

I have been sent an email from Mumsnet stating a poster has sent me a private message.
It then says the only way to view it is to create a user name but surely my Mumsnet username is ok to use ?
I also have to give my password.
Is this a genuine message ?
There's a lot more palaver than before.

I now can't find the Mumsnet message in my In Box or Bin or in Spam. Hmm

CarolineMumsnet · 07/11/2021 09:36

Hello shrugitoff

If you have any concerns at all that your account has been compromised we'd always advise you to change your password.

It looks like there is no trace of the email claiming to be from us in your email account. Is that right? If we've got this wrong and you can find it please could you screen shot it and send it over to [email protected]

Thank you Flowers

CarolineMumsnet · 07/11/2021 11:25

Hi shrugitoff

As this doesn't look to be an issue effecting other users at the moment we think the quickest way to get this sorted is for you to drop us an email at contactus

If you email us from the account linked to your mumsnet account we can take a look to see what's going on here. When you do email us, do send a screenshot of the email you found from us and we can take things from there.

Flowers
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