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Original poster

Keyboard disappears

28 replies

SunshineCake1 · 27/09/2021 17:21

It only happens when I try and post here, emails are fine. It is annoying obviously. Anyone else? When it disappears I get the option to post a photo some times.

OP posts:
MNHQ
LilyMumsnet · 28/09/2021 21:13

Hi OP

Can you let us know what device and browser you're using to access the site?

Original poster
SunshineCake1 · 28/09/2021 21:36

iPad. Chrome.

Copes better if I type really slowly.

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MNHQ
LilyMumsnet · 29/09/2021 19:58

Hi OP

This is the only report we've had of this, so it's going to be quite hard for us to replicate. Are you able to take a video of this happening, and send it over to us at [email protected]?

Original poster
SunshineCake1 · 29/09/2021 21:19

I tried and of course it didn't do it. Until I stopped videoing.

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Original poster
SunshineCake1 · 30/09/2021 11:32

Happened again. It is whine I type faster with both hands so of course it means I

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Original poster
SunshineCake1 · 30/09/2021 11:33

Argh. Can't video it. See, it then posts itself ^ and has stared freezing as well.

Its a new iPad.

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CiaoForNiao · 30/09/2021 11:36

I've had a this a few times over the last few months. I usually don't notice and navigate away from the page as a result. And them usually lose whatever is typed. I assumed it was my phone being a twat!

I'm using chrome on an android.

Original poster
SunshineCake1 · 01/10/2021 11:57

Still happening. Very annoying. A video shouldn't be needed any isn't going to work. I type the keyboard on the screen then randomly it goes Hmm. Sometimes after it immediately opens a new tap offering the sign in page.

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MNHQ
LilyMumsnet · 01/10/2021 18:56

Hi OP

The visual evidence of what is happening would be really useful to show our tech team because it's an isolated issue. @CiaoForNiao would you be able to capture this on video for us?

Original poster
SunshineCake1 · 01/10/2021 19:00

I know but I only have two hands.

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CiaoForNiao · 01/10/2021 19:21

I don't even know how but if I can work it out I will try. Although it only happens occasionally and I don't know when it's going to happen.

Original poster
SunshineCake1 · 02/10/2021 19:05

Have sent email

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MNHQ
DawnMumsnet · 02/10/2021 21:45

Hi @SunshineCake1,

Can we just check, did you send the email to our [email protected] email address? We don't seem to have received it so if you could possibly try sending it again, we'll keep an eye out for it. We'd like to get this sorted for you as soon as we can.

BoreOfWhabylon · 03/10/2021 00:06

@SunshineCake1

I've seen this recommended
Just turn off Show Lowercase Keys option following these steps below:
Setting>General-Accessibility> Keyboard --> Show Lowercase Keys

Worth a try?

Original poster
SunshineCake1 · 03/10/2021 07:00

I've sent it again @DawnMumsnet.

Thank you @BoreOfWhabylon. I'll give that a go.

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Original poster
SunshineCake1 · 03/10/2021 07:02

I already had show lower case selected so turned it off but it has made it a bit worse, or at least the same.

OP posts:
MNHQ
CarolineMumsnet · 03/10/2021 10:33

Hey there SunshineCake1

Just to let you know that we dropped you a mail on this this morning. Hopefully we'll get this all sorted for you soon. Flowers

ChrissyPlummer · 03/10/2021 10:58

Been happening to me, only on iPad, never on phone.

MNHQ
CarolineMumsnet · 03/10/2021 12:55

Thanks for letting us know @ChrissyPlummer

We've asked tech to look into this. Is this an ongoing issue or does it happen intermittently?

ChrissyPlummer · 03/10/2021 17:19

On going whenever I’m using Chrome on my iPad @CarolineMumsnet

Original poster
SunshineCake1 · 03/10/2021 19:05

Still happening on mine and replied to email.

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Original poster
SunshineCake1 · 04/10/2021 17:39

Also, it freezes. Nothing responds have to close window then when I try it says not shut down properly. No shit.

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MNHQ
LilyMumsnet · 04/10/2021 18:33

Hi all

The video was very useful to our tech team - they identified that the issue was device related, and managed to replicate it.

Unfortunately, as it's not a site issue, we aren't able to fix it - but upgrading to iOS 15 fixes the issue.

Could you do this and let us know if it works?

Original poster
SunshineCake1 · 04/10/2021 19:15

Okay. Update done. Didn't work. I got as far as the first three words and then it went.

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Original poster
SunshineCake1 · 05/10/2021 14:16

After the keyboard disappears a new windows is opened on the home page for MN. Doesn't happen on any other site or app.

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