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Advert blacking out whole screen

24 replies

Greenandcabbagelooking · 24/09/2021 06:42

I get this in every second thread I open this morning. It’s hiding all the posts on a page.

Using safari on iPad.

Advert blacking out whole screen

soniamumsnet · 24/09/2021 09:39

Hi - just dropping in to say thanks for these reports and screenshots. We'll take a look into this now.Flowers

soniamumsnet · 24/09/2021 10:05

Hi @poshme please can you confirm which thread/section of the site you were on when you saw this? Flowers

soniamumsnet · 24/09/2021 10:23

Hi @LegoCaltrops thanks for the screenshot. Please can you confirm which thread/section of the site you were on when you saw this? Flowers

soniamumsnet · 24/09/2021 10:59

Thanks @poshme Flowers

soniamumsnet · 24/09/2021 16:02

Hi - just dropping in to update you as we've managed to stop this ad now. Sorry for any issues caused and we really appreciate your feedback. Flowers

LilyMumsnet · 24/09/2021 19:51

Hi folks

If you're still seeing this ad after we've stopped it, can you please take a screenshot so we can share with our ads team?

FlissMumsnet · 25/09/2021 19:12

Hi CeeceeBloomingdale, we're so sorry this is causing such frustration - we are trying to establish exactly what's going on here so we can rectify it as soon as possible.

LilyMumsnet · 26/09/2021 08:59

So sorry everyone, please do continue to bear with us and we will have this resolved ASAP.

soniamumsnet · 29/09/2021 15:39

Hi @CeeceeBloomingdale and @Pixiedown123 sorry to hear you've been having problems. Please can you let us know the version of device and browser that you are using?

Also, if you're able to provide a screenshot and tell us where you were on the site when you saw this, it would be really helpful. Flowers

soniamumsnet · 30/09/2021 10:06

Hi @Greencharge thanks for reporting this and sorry it's causing problems. The screenshot is really useful. If possible, please can you also let us know where you were on the site? We'll take a look into this now.

Flowers

soniamumsnet · 30/09/2021 10:08

Thanks @FlibbertyGiblets we're investigating this now. Flowers

soniamumsnet · 30/09/2021 15:45

Hi @cantkeepawayforever thanks for reporting this and sorry it's been causing you problems.

We're taking a look into this now. Flowers

soniamumsnet · 01/10/2021 10:19

Hi - @Seeline just dropping in to say thanks for the report and screenshots. We'll take a look at that ad now.

@NeverHomeAlone please can you let us know what the ad was for and where you were on the site as this isn't typical behaviour - again any screenshots would be really helpful. Hopefully we can get to the bottom of this for you. Flowers

soniamumsnet · 01/10/2021 11:29

Thanks @NeverHomeAlone Flowers

YetAnotherBeckyMumsnet · 02/10/2021 12:44

We are so sorry that the ads affecting your use of the site are continuing to be an issue. Our ad team was dealing with this directly yesterday and so we're hopeful we'll have a more meaningful update for you soon.

FlissMumsnet · 04/10/2021 19:14

That's good to know Blondeshavemorefun - do let us know if this happens again.

FlissMumsnet · 07/10/2021 17:39

Hi EmpressWitchDoesntBurn,

The simply answer is we're not sure so we'll take this away and find out for you.

Autoplay can be infuriating we realise!

Thanks for your patience.
Brew

soniamumsnet · 08/10/2021 08:22

Hi @DazzlePaintedBattlePants thanks for reporting this and sorry it's so annoying! We're looking into this now. If you're able to provide a screenshot, it would be really helpful. Flowers

soniamumsnet · 08/10/2021 15:09

Hi @EmpressWitchDoesntBurn we're just checking as we can't seem to locate that particular ad that you reported. Please can we check that it was definitely for Sky? Hopefully we can get to the bottom of this for you. Flowers

soniamumsnet · 08/10/2021 15:45

Thanks @EmpressWitchDoesntBurn we'll take another look into this now for you. Flowers

CarolineMumsnet · 10/10/2021 14:51

Hello and sorry this is still ongoing. Please if you see this sort of ad again, could you click on it and send us the URL. We can then look to put some blocks in place. Flowers

soniamumsnet · 12/10/2021 10:50

Hi @EmpressaurusWitchDoesntBurn just dropping in to say we're glad that it's all sorted now! We put a stop to those ads that were overlaying topics. Give us a shout if you need any more help with anything. Flowers

CarolineMumsnet · 17/10/2021 14:11

Oh no! Thank you for letting us know butterflyze and Levriers. We've not seen any other updates here since Friday so we are very much hoping this was a glitch that's now resolved. Can you let us know if it's still happening today? Thank you.

LilyMumsnet · 21/10/2021 10:44

@QuitMoaning

Just happened again to me. Why is this still happening?
Hello!

Changes could've taken a little while to set in - have you had it today at all? If so, would you be able to clear your cookies?

Watch this thread for updates

Tap "Watch" to get all the latest updates

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