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Ad videos playing in threads and can't be closed down

9 replies

SuperbLyrebird · 10/09/2021 21:24

I've brought these to your attention before and you said you'd look into it but didn't get back to the thread.

They used to be in Property but are now in AIBU and others. They can't be closed so are eating my data.

And they're not connected to anything I'm interested in either.

Ad videos playing in threads and can't be closed down
Ad videos playing in threads and can't be closed down
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MNHQ

MillieMumsnet · 10/09/2021 22:20

Hi SuperbLyrebird,

We are really sorry this is happening and we will get this looked at.
Can you let us know which device and browser you are using and whether these ads are the only ones they're seeing or if there are others?

Thank you so much for your patience

Millie

MNHQ

soniamumsnet · 15/09/2021 08:40

Hi @IamanUltracrepidarian thanks for reporting this. Are you able to send a screenshot please? Also, please let us know the version of device and browser that you are using. Flowers

MNHQ

soniamumsnet · 15/09/2021 09:27

Hi @ChristmasCocktail thanks for letting us know. We're taking a look into this now. Flowers

MNHQ

soniamumsnet · 15/09/2021 11:03

Hi @bluegreygreen thanks for the report - we're taking a look into this now. Flowers

MNHQ

soniamumsnet · 16/09/2021 09:06

Hi - just dropping in to say that we're really sorry this is causing frustration, and we're working on getting to the bottom of this now. Flowers

MNHQ

soniamumsnet · 16/09/2021 09:32

Hi - just dropping in with a quick update. Following on from feedback, we've now paused these ads. Just to let you know that we'll investigate the best options for a good user experience in the future. Sorry for any inconvenience and thanks for all your suggestions. Flowers

MNHQ

soniamumsnet · 17/09/2021 12:25

Hi @IamanUltracrepidarian and others. Just dropping in to say thanks for all your comments which were so helpful!

We're going to resume these tests for logged in users across chat, aibu and property to see how we can improve the experience here, and this time, thanks to your feedback, we'll include the following features:

Auto play only on Wifi
Click to play on mobile data
No video will play once the player is out of view

Thanks again for all your ideas and please continue to tell us what you think works and doesn't work. The last thing we want to do is make life more difficult for anyone! Flowers

MNHQ

soniamumsnet · 21/09/2021 09:38

Hi - just dropping in to see if the auto-play using mobile data fix is still an issue for anyone? This shouldn't be happening so please give us a shout if it's still a problem. Flowers

MNHQ

soniamumsnet · 21/09/2021 15:35

Hi - thanks for the comments about music on the video ads. Please can you let us know the thread you were on, and also the versions of device and browser that you are using? Hopefully we can get to the bottom of this for you. Flowers

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