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Name change problem

3 replies

Windthroughthetrees · 15/02/2021 08:53

Name changed for a thread yesterday but can’t change back. When I type usual name in the box it says that it’s taken and won’t let me save it.
Using website on iPad.
Any help gratefully appreciated!

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MNHQ

DawnMumsnet · 15/02/2021 10:33

Hi @Windthroughthetrees,

Sorry to hear you're having problems changing your username. We've had a look at your account and everything appears in order at this end. Can we just check, when you go to type your name in, are you seeing a list of your previous usernames?

MNHQ

DawnMumsnet · 15/02/2021 11:28

Hmm.

Could you try logging out and back in again (yes, that old chestnut!) - just so we can say we've exhausted all options when we get our Tech team to take a look.

By the way, if you're in a desperate hurry to change your name back we can do it for you at this end, but obviously it'd be best all round if we can work out what's going wrong so you can do it yourself in future.

MNHQ

DawnMumsnet · 15/02/2021 17:40

Glad to hear it! Thanks for letting us know.

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