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Original poster

Repeatably having to sign in.

5 replies

TrickyD · 03/01/2021 12:48

Every time I rejoin MN having looked at other sites. I am told to sign in or register. I always use the 'keep me signed in' button.
It is so annoying.
Any clue as to why this is happening and how to solve it?

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MNHQ

LilyMumsnet · 04/01/2021 18:47

Hi OP

This shouldn't be happening if the 'keep me logged in' box is ticked - unless your clearing cookies/using different IPs.

Can you let us know what device and browser you're using a majority of the time?

MNHQ

LilyMumsnet · 05/01/2021 16:37

Hi OP

A troublesome ipdad!

We're not too sure what else to suggest at this point unless more people complain. It's very isolated and difficult for us to replicate - sorry about that.

Can you try clearing your cookies, and then logging in and keeping the 'keep me logged in' box is ticked? Flowers

MNHQ

LilyMumsnet · 14/02/2021 10:34

@MoleSmokes

I keep getting logged out when I go from a thread to “Notifications” on the same web page.
Hello!

Can you let us know what device and browser you're using? Have you tried keeping the 'keep me logged in' box ticked?

MNHQ

DawnMumsnet · 15/02/2021 13:57

Thanks for the extra info, @MoleSmokes. We're looking into this but in the meantime could you also try clearing your cookies just to check whether it's still happening?

Thanks in advance.

MNHQ

LilyMumsnet · 16/02/2021 16:16

@MoleSmokes

Hi *@DawnMumsnet* I had to delete everything and do a hard reset but it seems to be fixed now 👍
Hello!

That's good news - thanks so much for letting us know.
Could you talk us through the hard-reset so that if anyone else is having issues, they can give this a go?

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