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App & WiFi

4 replies

choosername1234 · 19/11/2020 12:09

Has anyone else had problems with the iPhone app intermittently not working with WiFi?
Most of the time everything works fine but often in the evening pages won't load & I get an error message. When I switch to 4G everything works fine again.
It's not an issue with any other apps or internet on my phone, only Mumsnet and much worse in the evening.

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MNHQ

DawnMumsnet · 21/11/2020 12:12

Sorry to hear you've been having problems with the site of an evening. We'll keep this thread on our radar and if it looks like this is a problem for lots of people, we'll take a closer look.

Can you let us know what the error message says please? If you can screenshot it, that would help too.

MNHQ

LilyMumsnet · 23/11/2020 20:58

Hi OP

Can we ask - have you tried uninstalling and reinstalling the app? We know it's a bit of a pain but would be good to give it a try. It's difficult when the issue is contained to one user, to find out the cause - so just wondering if there's a newer update that hasn't installed properly.

MNHQ

soniamumsnet · 24/11/2020 12:05

Hi @choosername1234 just popping in to see if this is still causing problems for you? Hopefully we can get to the bottom of the problem for you.

MNHQ

soniamumsnet · 24/11/2020 16:00

Hi @choosername1234 please can we check that you're using the latest version of the app?

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