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What's happened to my MN Premium subscription?

4 replies

BoobsOnTheMoon · 15/11/2020 10:50

I haven't cancelled it, I signed up to pay monthly by DD and the DD still appears active in my online banking - but as of this morning I'm suddenly seeing all the ads again and being asked if I want to join MN Premium? I've not had any email to say it's been cancelled and I certainly haven't cancelled it so what's going on??

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MNHQ

LilyMumsnet · 15/11/2020 12:51

Hi OP

We're looking into this now - so sorry for the inconvenience, please do bear with us and we'll have it sorted asap.

MNHQ

YetAnotherBeckyMumsnet · 17/11/2020 17:22

Hello again @BoobsOnTheMoon - we're looking into this as a priority and we're so sorry it's taken so long. We're going to drop you a mail now - if you wouldn't mind testing a few things that would be enormously helpful in locating the problem. Thank you.

@CormoranStrikesANoteofDoom can we check if you're still having trouble here? If so, please let us know.

MNHQ

ClaraMumsnet · 25/11/2020 18:55

We're sorry about this BoobsontheMoon - we've replied to your email.

MNHQ

soniamumsnet · 26/11/2020 09:35

Hi @BoobsOnTheMoon we're just dropping in to say that there was a temporary issue with the hosting provider, which is causing this problem.

The hosting provide is working on it but until it is resolved if you are seeing ads then please try logging out and logging in again and it should reset things.

We're very sorry about this and it’s affecting thousands of sites not just us by the way! Thanks for your patience.

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