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Ads cutting out phone audio

8 replies

MaizeBlouse · 11/11/2020 15:12

Is anyone else having this issue: the new ads that contain audio keep cutting out whatever audio is playing on your device?

I wish I was listening to music or a podcast but in reality the ads are cutting out the white noise I'm playing on spotify to help the baby go to sleep.

This is soooo annoying @mumsnetHQ can you get rid of these please? Extra points if you remove the ones of Gemma bloody Collins.

LilyMumsnet · 11/11/2020 19:49

Hi OP

Can you let us know what device and browser you're using, and can we have screenshots of the ad(s) causing issues? Flowers

soniamumsnet · 12/11/2020 10:35

Hi - thanks for the screenshots which are really useful. We'll have a look into this now and keep you updated. Flowers

soniamumsnet · 12/11/2020 10:57

Just popping in to say that these issues should now have been resolved. Sorry for any inconvenience and thanks for your patience. Flowers

soniamumsnet · 12/11/2020 15:56

Thanks for the further reports. The fix does take time to filter through, so please give us a shout if it's still causing problems later on. Thanks for your patience. Flowers

FlissMumsnet · 14/11/2020 21:05

Hi MaizeBlouse, thanks for keeping us updated - any more issues?

EstherMumsnet · 19/11/2020 20:37

Bear with us - we're getting our tech team to take a look.

soniamumsnet · 20/11/2020 11:37

Hi - thanks for all the reports on this and we're really sorry for the inconvenience caused.

We've investigated and are expecting to have a fix today. Flowers

soniamumsnet · 20/11/2020 14:00

Hi - just popping in to say that should now be fixed. Sorry for the inconvenience and thanks so much for all your patience so far. Flowers

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