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Original poster

Recipe video - constantly appearing

2 replies

Flyinggeese · 13/08/2020 18:09

Firs anyone else have a video that appears (recipe containing both chocolate and tomato paste! But that’s besides the point)?

I close it down with the cross in too RHS and it pops back again moments later. It’s on every page and really intrusive.

Can’t see any other threads about this so wondering if just me.

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MNHQ

CarolineMumsnet · 13/08/2020 18:53

Sorry about this, OP - we can see how this could be a tad annoying.

Could you let us know if this is on the app or the web and which device you are on (ipad, laptop, android phone etc)? Also, could you let us know the browser you are using (Chrome, Safari and the like)?

Once you've got back to us we'll take a look into what might be happening here.

MNHQ

LilyMumsnet · 14/08/2020 20:37

We're sorry that you're finding the video pop-ups to be a pain. We understand that a new style of advert can take a while to get used to, but we have included a close option that will stop the advert from playing.

Obviously we do need to experiment with the latest formats that are popular with advertisers to generate revenue to support the site but we're going to keep an eye on the responses and obviously we don't want to plough ahead with anything to spoil users' experience of Mumsnet. NB for now at least these are only showing to logged out users - so you can always log in to avoid.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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