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Original poster

Site adverts draining battery life

11 replies

impostersyndrome · 23/07/2020 17:14

I wonder if this is a recent problem, but I've found that my ipad battery life is draining very fast, I think due to the adverts starting and refreshing automatically. I have no option to suppress them, so I cannot use the site unless I'm by a PC (perhaps a good thing Grin).

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MNHQ

DawnMumsnet · 24/07/2020 15:32

Sorry to hear that, @impostersyndrome. Obviously we want you to be able to use the site AS MUCH AS POSSIBLE, so we'll try to see what's going on here. Smile

Can we just check if you're using the app or desktop version of the site on your iPad?

MNHQ

LouMumsnet · 25/07/2020 11:50

Thanks for letting us know, @impostersyndrome - we've asked our Tech team to have a look. Hopefully we'll have an update for you soon.

MNHQ

LilyMumsnet · 07/08/2020 15:49

Hi OP

Can you screenshot this advert for us, please? Both on Mumsnet and in the separate window, if possible.

MNHQ

LilyMumsnet · 09/08/2020 10:38

Hi OP

Thanks so much for that.
We're waiting to hear back from our tech team now wrt the autoplay.
We'll be in touch when we've heard back.

MNHQ

DawnMumsnet · 10/08/2020 17:23

Sorry again that these ads are causing problems.

Our Ads team have asked if you're all definitely logged in when these ads start playing?

@impostersyndrome
@Lamby225
@Drumple

We're just trying to rule a few things out!

MNHQ

DawnMumsnet · 10/08/2020 21:30

Thanks for letting us know, @impostersyndrome. I think the Ads team were hoping you were going to say otherwise...

We'll be back with an update as soon as we can, so please bear with us. Smile

MNHQ

DawnMumsnet · 13/08/2020 10:00

Morning @impostersyndrome,

Thanks for letting us know. Have just double-checked with our Ads team and they've confirmed that the video advert and video player do not show (or definitely should not show) to logged in users, but will pop up if you're not logged in.

They've been checking to see if there's a bug but haven't found anything at all.

Can you tick the box to keep yourself logged in? That should solve the issue. But again, if you see an ad pop up when you're not logged in, please report back here.

MNHQ

DawnMumsnet · 13/08/2020 17:08

@impostersyndrome

Hi Dawn,

I have all sorts of reasons why I prefer not to be permanently logged in, so that wouldn't work for me.

In any case, it seems an unusual way to entice people to join Mumsnet, by annoying them with pop-ups!

That's fine, and completely understandable.

We've let our Ads team know that you (and several others!) are being put off using the site because of these all-singing, all-dancing (all-cooking) pop-up videos. We'll be back with an update as soon as we've heard back from them.

Thanks again for your patience.

MNHQ

LilyMumsnet · 18/08/2020 17:47

@impostersyndrome

Hello *@DawnMumsnet*, I was wondering: is there any update? On the other thread (www.mumsnet.com/Talk/site_stuff/a3994693-Recipe-video-constantly-appearing?msgid=99249906#99249906) the message seems to be that we're going to have to grin and bear it, and that it might even be a fixture for logged in users.
Hi OP

We don't have any updates at the minute- sorry. We're recording all of the feedback and passing it over to the relevant teams. Flowers

MNHQ

soniamumsnet · 03/09/2020 10:37

We're sorry that you're finding the video pop-ups to be a pain. We understand that a new style of advert can take a while to get used to, but we have included a close option that will stop the advert from playing.

Obviously, we do need to experiment with the latest formats that are popular with advertisers to generate revenue to support the site but we're going to keep an eye on the responses and obviously we don't want to plough ahead with anything to spoil users' experience of Mumsnet. NB for now at least these are only showing to logged out users - so you can always log in to avoid. Flowers

MNHQ

FlissMumsnet · 05/09/2020 21:31

Hi Flyinggeese - do feel free to sign up to Premium if you'd like to and can afford to (we know it's not for everyone.)

All the best
Flowers

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