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Original poster

App freezing

5 replies

Uhtredswoman · 20/07/2020 06:53

I don't like using Mumsnet website as app is simpler, but it keeps freezing and I need to close it and restart - keeping message short in case it freezes and I can't post!

Any advice?

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MNHQ

TimMumsnet · 20/07/2020 09:14

Hi @Uhtredswoman - are you using the iOS or Android app?

MNHQ

TimMumsnet · 23/07/2020 09:15

Hey guys, thanks for raising this. Can you let me know what version of iOS you're using and what version of the app you're on? You can check the app version by opening the menu and the version number is at the bottom.

MNHQ

TimMumsnet · 23/07/2020 10:07

Great thanks, that's the same version we've been trying to reproduce it with. A few more questions for you!

  • Does it tend to happen at a certain time? Mid-scrolling through a thread? After a long time using the app?
  • Is there a certain date you can remember this starting to happen? Will help me track which release might have caused it.

Thanks for your patience, hopefully we'l get to the bottom of this.

MNHQ

TimMumsnet · 27/07/2020 10:01

Thanks for your answers - is anyone still seeing this freezing problem? We've not seen much change in the way people are using the app, so think it might be a rare incident. If we see something come up, we'll fix it - but right now we haven't been able to get to the bottom of it.

MNHQ

TimMumsnet · 27/07/2020 20:09

Ah that's great to hear @Uhtredswoman! I don't know why it's suddenly stopped (and I'm not shameless enough to take credit for it), but I'm hoping that's the last we see of the bug...

Watch this thread for updates

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