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Bloody hard to sign up to Premium!

2 replies

DonkeySkin · 30/06/2020 13:58

Hi Mumsnet mods,

I wanted to take out a premium subscription but had a hard time finding the correct link to do so.

I first went to 'My Mumsnet' and then 'Premium offers', then clicked on the button that says, 'Subscribe to Mumsnet Premium'. It asked for my email address, but after I entered it I was just redirected to the homepage.

Very frustrating and seems almost designed to make it as difficult as possible to sign up to Premium!

I was eventually able to do so after doing a search for 'Mumsnet Premium' and going to Justine's original thread announcing the service - but should it be this hard?

Is there an easier way that I simply missed? I can't see an obvious button/link when I open the site.

LilyMumsnet · 30/06/2020 20:11

Hi OP,

Thanks so much for raising this - we certainly don't want it to be difficult. We're really sorry to hear that it was. Can we check what device and browser you were using whilst trying to sign up for premium?

EstherMumsnet · 02/07/2020 20:24

Hi, just to let you know we are looking into this for you and thank you for letting us know. Please bear with us.

We couldn't decide what emoji best so here are some Flowers, Brew AND Gin by way of apology, depending on what time of day it is (no judgement!!) and your mood.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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