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Accept T&C

3 replies

AlCalavicci · 28/06/2020 21:13

Almost every time I log in either on phone ( android ) or laptop (chrome) I have to accept the T&Cs againg .
I certainly dont mind every now and then but every time is getting tiresome .

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MNHQ

DawnMumsnet · 29/06/2020 17:12

Hi @AlCalavicci - this does sound pretty tiresome!

We're checking with our Tech team to see if there's anything that needs tweaking. Please bear with us.

MNHQ

LilyMumsnet · 07/07/2020 18:30

Hi folks,

We're still looking into this one - so sorry for the delay, we're a bit thin on the ground at the moment.

In the meantime, could we have screenshots of the message, check you're clicking accept and possibly let us know whether or not you're using private browsing?

MNHQ

HebeMumsnet · 10/07/2020 09:46

Morning, everyone. Thanks for your patience with this. We've heard back from Tech who say this:

We ask for consent every time someone clears their cookies or every 30 days on each device if cookies haven't been cleared. If users are seeing the notice more frequently then it's likely that their settings are clearing their cookies regularly.

If you want to change this you can follow these steps:
Go to settings on Chrome > select privacy and security > select cookies and other data > then check that cookies are enabled and that they are not set to clear when quitting chrome.

The relevant info is circled in this screengrab. Hope that helps. Do let us know if you're still having problems with this.

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