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Cannot log onto Mumsnet using old device

3 replies

Aridane · 18/02/2020 12:27

Went to log onto Mumsnet using old iPad (which predates the data security incidents and changing log in details from Username to email address).

So duly typed in my email address but then, after typing in my password and clicking 'next', the screen reverted to 'Aridane' in greyed out print, meaning I cannot log in.

I clear cookies and internet browsing history - but to not avail. 'Aridane' is firmly embedded in Mumsnet login on my old iPad and do not seem to be able to get round it.

PS A workaround is to view in private browsing only - which enable me to log on - but would prefer to be able to access without having to go incognito

Thanks for any help here, whether from MNHQ or clever tech people here

LilyMumsnet · 18/02/2020 17:38

Hi OP,

Oh no - sorry about this and thanks for letting us know.
Is this on safari, or ios app? Can you also send us a screenshot of the greyed out part? Flowers

LilyMumsnet · 21/02/2020 21:05

Hi OP,

Can you try clearing your cache, please? Flowers

soniamumsnet · 06/03/2020 10:16

Hi @Aridane we're looking into this for you now and will let you know when we have a solution. Flowers

Watch this thread for updates

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