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Original poster

No email updates

5 replies

AmIbeingTreasonable · 09/12/2019 06:57

Suddenly in the last couple of days I'm not getting email updates about threads I'm watching, any ideas anyone? Thanks

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MNHQ

LilyMumsnet · 09/12/2019 17:58

Hi both

Are we able to check that you've got all your boxes ticked in settings?
You can do this by going to the my mumsnet box at the top right-hand side of the page.

MNHQ

soniamumsnet · 10/12/2019 10:13

Hi @AmIbeingTreasonable sorry you've been having problems with this. Please can you let us know the browser and device that you are using?

Can you also check that you haven't accidentally hidden the thread?

First go to the main Talk page and click on 'Customise'.

Then, if you scroll all the way down to the bottom of the page, there is a blue box which says 'Ignore topics in Active Conversations'.

In this box will be a small link: www.mumsnet.com/Talk/topic-choice which takes you to a page that will show you all your active conversations, but also anything that you've excluded, and this will allow you to include that thread again.

MNHQ

GloriaMumsnet · 16/12/2019 12:16

Hi @molesmokes and @AmIbeingTreasonable

We've had a little look into this for both of you. @molesmokes you were on our unsubscribe list, so we've taken you off that and you should start to receive emails soon. If you don't please just get back to us.

@AmIbeingTreasonable are you still having issues with this? We've had a look and it seems you're getting the emails and opening them, give us a shout if there are any emails you're expecting to get that you aren't!

MNHQ

GloriaMumsnet · 17/12/2019 09:37

@AmIbeingTreasonable - glad to hear it's working again! Please get in touch if it's not and we'll sort it for you.

MNHQ

AmyGMumsnet · 19/12/2019 11:03

Hi AmIbeingTreasonable and MoleSmokes

Glad to hear you're getting notification emails now. Thanks for raising the issue about mention emails clicking through wrongly.

This is an issue that we fixed on Wednesday afternoon, but the fix doesn't apply retrospectively. I believe you received your emails before we fixed the problem hence them clicking through incorrectly. Sorry about that - if you have any further issues please do let us know!

Thanks both.

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