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Original poster

Can't change username

7 replies

Wheelson · 27/09/2019 19:18

I recently NC'd and now can't change back. It simply saves 'unable to save new username.'

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MNHQ

JoMumsnet · 28/09/2019 11:04

Hi @Wheelson - sorry you're having problems changing your username. Can you please let us know which device you're using and also which version of the site (desktop, mobile, app) so we can try to work out what's going wrong.

MNHQ

ClaraMumsnet · 28/09/2019 20:01

Hi OP, we're sorry you're having trouble namechanging. Can we ask if you're using the iPhone or Android app?

MNHQ

ClaraMumsnet · 28/09/2019 21:01

Thanks for letting us know, @Wheelson, we've passed this onto our tech team.

MNHQ

ClaraMumsnet · 28/09/2019 22:19

Just updating you here, tech are now looking into this.

MNHQ

LilyMumsnet · 01/10/2019 18:32

Hi all

Can we ask if this is still happening for anyone?

MNHQ

HebeMumsnet · 02/10/2019 10:05

Hi there Wheelson (and others). We're really sorry about this. We know it's incredibly annoying not to be able to change username.

Tech have been looking at this and they think it's happening when there have been outages on the site. Could we ask you to try one more time and make a note of the time and date. If it still won't work could you let us know here, along with the time and date ? And any other details, eg whether you're on iphone or android? That should hopefully either confirm that that's the issue or let Tech know that it definitely isn't!

Then if you report your post, someone from the Community team should be able to have a look at your account and do the name change for you. It's obviously not a long-term solution but at least will get you able to post again.

When there's any more news we'll update the thread.

Thanks for your patience.

MNHQ

soniamumsnet · 04/10/2019 13:22

Hi, just popping in with a quick update on this issue. We should have a fix in place for this by next week for both the iOS and Android app.

Sorry it's been a pain, and thanks for all your patience in the meantime.

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