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Original poster

Password and App

2 replies

JaneJeffer · 07/08/2019 10:33

The app logged me out and won’t accept my password to log back in. I’ve requested an email to change my password but the link from that just brings me to the desktop site where I still can’t change my password because it won’t accept the old one! I’m just going round in circles. What can I do?

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MNHQ

soniamumsnet · 07/08/2019 15:11

Hi,

Thanks for the reports. If you can reset your passwords and make sure the reset is done in a non logged in browser, for example incognito, you should be able to log back in.

MNHQ

soniamumsnet · 07/08/2019 16:28

Hi,

Thanks for the screenshot. Can we just check that you're doing the following:

Enter the email and then forgot password -> email will be sent -> click the link which will take you to a page where you can enter your new password.

If you're still having problems, please email us directly at: [email protected] and we'll see what we can do to help. Smile

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