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Original poster

I've just logged into someone else's account, using my own details?

25 replies

WorraLiberty · 06/02/2019 22:45

I have no idea how this happened?

I logged in using my usual email address and password, went to TIO and realised I hadn't been on any of the threads in question and the account settings were completely different Confused

Then I realised it was someone else's account? Needless to say I logged straight out. I entered the same details again and now I'm back as me.

For the record, I'm not a name changer and have never heard of the person who I logged in as (see attached pic).

I've just logged into someone else's account, using my own details?
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MNHQ

EstherMumsnet · 06/02/2019 22:54

We've flagged this up as a matter of urgency with our tech team. Thank you so much for alerting us to it - and for doing the right thing and logging straight out. If this happens again, or to anyone else reading this, please let us know as soon as you can. We do take this very seriously.

MNHQ

soniamumsnet · 07/02/2019 08:36

Hi,

Thanks for all your reports.

Can you please let us know what device and browsers you're using to access the site? Also, are you logging on using email, FB or gmail?

We're looking into the issue and will update you asap.

MNHQ

JustineMumsnet · 07/02/2019 08:59

Hi everyone, We put a new service live late on Tuesday and we believe this might be the cause of the problem. We're going to reverse that change now and hopefully that will sort it. Will keep you posted. I'm very sorry about this.

MNHQ

JustineMumsnet · 07/02/2019 09:07

Ok we've made that change now and hopefully that will sort the problem. Obviously please let us know if not. If this was the cause, we clearly need to do some investigation here into our testing regime and of course will report this to the Information Commissioner. Thank you to all who flagged it and apologies again for any inconvenience. I'll keep you posted.

MNHQ

JustineMumsnet · 07/02/2019 09:13

@ShirleyPhallus

Hopefully that will sort the problem

Justine you need to do a bit more than just hope the problem has been sorted. Y’know, testing and diagnostics and stuff.

Yes indeed.
The site was down for a minute because we reversed the service I talked about.

MNHQ

JustineMumsnet · 07/02/2019 09:15

@okokokok

Are you going to alert the users who have had their privacy compromised?

Yes we will.

MNHQ

JustineMumsnet · 07/02/2019 09:15

@sackrifice

You need to contact everyone whose private and personal details have been compromised.

Not just wave it off.

This is a breach of personal data.

There's no way we're waving it off.

MNHQ

JustineMumsnet · 07/02/2019 09:16

@EspressoButler

hopefully that will sort the problem

How do we know? MN clearly doesn’t. St the moment I can only appear to log in as me. But I thought the same before my Brew this morning.

hopefully doesn’t fill me with much hope.

We can't know for 100% that this was the cause of the problem but it is a very likely explanation.

MNHQ

JustineMumsnet · 07/02/2019 09:17

@C8H10N4O2

You need to contact everyone whose private and personal details have been compromised.

That is everyone. Everyone should be informed and reset their account details.

Yes

MNHQ

JustineMumsnet · 07/02/2019 09:19

@C8H10N4O2

*@MNHQ*

Why was login not suspended for the duration and why have you not forcibly logged everyone out when reversing the change? Ideally you should enforce a password cahnge as well in this situation.

We have forced logged everyone out. And it's a fair question about suspending login late last night. It wasn't clear at the time that the problem was widespread but I agree that's no excuse.

MNHQ

LilyMumsnet · 07/02/2019 09:26

@mirren3

I'm trying to change my password, clicked on the link in the email you sent, it just takes me to the home page. Obviously I'd really like to change my password, can you help with this problem too?

Hello,

Can you log out of the site completely and then follow this link? Let us know if you have any further issues with this.

MNHQ

JustineMumsnet · 07/02/2019 09:26

The log out is working it's way through - it takes a little while. The app isn't affected so you won't be logged out if you use that.

MNHQ

LilyMumsnet · 07/02/2019 09:52

@DrinkFeckArseGirls

I just got logged out, asked to log in - I inly put in my email address and hey presto I’m in - no password needed?!

Hello, did you log in with Google?

MNHQ

LilyMumsnet · 07/02/2019 10:09

[quote NeverTwerkNaked]@EstherMumsnet in case it helps your tech team figure out what the glitch is - I have also had an email saying I had been tagged in a thread when actually I haven’t been. Am not a techie but am guessing the fact it happened at the same time might not be a coincidence![/quote]

Hello!

We'd need to see the email to establish what's going on here. Would you mind forwarding it to us at [email protected]? We'll take a look.

MNHQ

JustineMumsnet · 07/02/2019 10:12

[quote WhatTheNightBrings]@JustineMumsnet Can someone please email me with a list of all log ins and activity on my account since Tuesday at noon.
Please let me know if you have an official SAR format you need me to fill out.[/quote]

Hi whatthenightbrings, there’s no need to complete any forms. We’ll get back to you with the info you've requested asap.

MNHQ

LilyMumsnet · 07/02/2019 10:17

@Drogosnextwife

I just got logged out for no reason! That's never happened. I'm surprised i remembered the password. So.ething strange going on today!

This was a forced log out from our tech team but if anyone has trouble accessing their accounts, please do mail us for a password reset.

MNHQ

JustineMumsnet · 07/02/2019 10:34

@SinisterBumFacedCat

Just had this. Why? MNHQ do advise we change our passwords?????

Hi SBFC, No passwords would have been able to have been accessed because they are all encrypted. So there's no need to reset passwords.

MNHQ

LilyMumsnet · 07/02/2019 10:59

@dontcallmelen

I’m just trying to catch up with this thread, I was logged out as well whilst moving between pages, couldn’t remember my password so asked for reset email, which I received & then set new password. Does this mean that my account was breached or was it a technical glitch, can anyone clarify please.

The logout was done by our tech team and was not part of the glitch. Flowers

MNHQ

LilyMumsnet · 07/02/2019 11:00

@ButterflyBitch

I’ve name changed which probably doesn’t help but I’ve just tried to change my password twice and it’s just not changing it. Anyone know what I need to do?

Can you report your post to us? We'll send you a reset and investigate any issues that you're experiencing.

MNHQ

LilyMumsnet · 07/02/2019 11:16

@reallybadidea

I'm also unable to log in on Chrome. I've reset my password, but still doesn't work. I've had to download the app especially (and I don't like it!)

Can you email us on [email protected]? We'll do our best to resolve this for you.

MNHQ

LilyMumsnet · 07/02/2019 12:11

@Rememberyourhat

This happened to me once ages ago. I think I tried posting and previewing and it said I didn’t have that user name though.

Hi rememberyourhat,

Can we ask when this happened?

MNHQ

LilyMumsnet · 07/02/2019 12:30

@zen1

Just seen this and wondered why I had been logged out of my account when I usually stay logged in as it’s just me using this device. Very concerning.

Hi there Zen,

The logout was a security measure that our tech team performed this morning. Flowers

MNHQ

LilyMumsnet · 07/02/2019 12:39

@DonDrapersOldFashioned

Oh, just seen the mass logout thing. Mine has been doing it since last night though? Hmm

How many times did it happen last night? If it continues throughout the day, can you report your post to us? We'd be happy to investigate.

MNHQ

LilyMumsnet · 07/02/2019 12:43

[quote ZeroFuchsGiven]@MNHQ I missed all this last night but something very strange happened yesterday and I was coming here to report it this morning. I received an email yesterday demanding money basically saying I had been watching Porn and they had remotely captured a video of me doing so, if I did not pay up they would share this all over my social media etc. Obviously it is just a scam/spam BUT they said we know your password and they actually told me my password.

I did used to have that password for a lot of things but I changed it after Jeffreygate as I was on the list of email addresses and passwords, I no longer use that password after it was published but I have no idea how they could know it, only off that list. Could this have anything to do with it? Has someone got hold of that list and is messing with peoples accounts?[/quote]

Hello,

As DerelictWreck said, this is a common scam/spam email that does the rounds. You can read up about how it works online. We'd recommend changing the password on the email account that it arrived in. Flowers

MNHQ

LilyMumsnet · 07/02/2019 14:43

[quote traceyturnblatt]@mnhq I haven't received an email, been forced to logout or anything.

What's going on?[/quote]

Hello,

Are you using the app? If so, you'll be logged out shortly. If this isn't on the app, please let us know.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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