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Original poster

Mumsnet kills my music

9 replies

cakeandteajustforme · 23/11/2018 08:30

In the middle of a commute... listening to spotify... and I can't turn on mumsnet because every bloody time it turns my music off when ads come up with sound. (Note I don't actually hear the sound... it just turns off my music).

Can you make no noise ads please on the app?

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MNHQ

AnyaMumsnet · 23/11/2018 11:12

Hi there OP,

We're really sorry to hear about this. Are you using the app, or mobile site? It seems like it's new, but can we check - is this a new issue or has this been happening for a while?

MNHQ

KimMumsnet · 25/11/2018 20:11

Hi all,
Sorry to hear about this - most frustrating.
If you've noticed, could you let us know which ads are coming up with the sound, please?
We're on the case...
Thanks
Kim
MNHQ

MNHQ

TimMumsnet · 27/11/2018 11:04

Hi guys, thanks for raising this. I think it's an issue that iOS 12 may have triggered, but we're looking into it.

Is there a particular event in the app that causes it to pause (selecting images, posting to a thread etc) or does it always pause as soon as you open the app?

MNHQ

AnyaMumsnet · 27/11/2018 11:04

Hi there everyone,

We're really sorry about this - we haven't found out what's causing it yet, but we'll keep you updated.

MNHQ

TimMumsnet · 12/12/2018 10:49

Hi guys, thanks for the detail you've given. I was able to reproduce the ad pausing music issue when I found the Barts ad. I've now blocked the Barts ad and I haven't been able to reproduce the issue again.

It's not that satisfying, because I'd rather fix the issue at the root, but I've never seen this happen before, and haven't found a way to fix it properly yet.

If you see the issue again

  • Let us know the ad name/url/screenshot
  • Try quitting the app and reopening

Let me know if that's fixed it for you or not. Thanks for your patience!

MNHQ

soniamumsnet · 17/01/2019 10:18

Thanks. We've passed this on to our tech team who are investigating.

MNHQ

soniamumsnet · 22/02/2019 10:14

Hi,

Just to let you know that our technical team are investigating this, and we'll let you know when we have more information.

MNHQ

TimMumsnet · 22/02/2019 17:30

Hey guys, thanks for your patience with this issue. It's taken a while to figure out because it seems to happen so infrequently, related to very specific ads. I've made some changes which I think might do the trick - but I will need to check with you to see if it's helped.

We'll hopefully have the new build in your hands within a few days, hang in there!

MNHQ

TimMumsnet · 23/02/2019 21:42

Hi guys, we've just released the fix, and you can find it here - let us know if it helps!

Watch this thread for updates

Tap "Watch" to get all the latest updates

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