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Pop up ads.

4 replies

Datun · 11/04/2018 09:01

I'm certain there was a thread about this already, that HQ addressed, but I can't find it?

I'm getting pop up ads saying I've won something, etc, which then freeze my chrome browser on my iPhone.

I have to reset all my network settings to get rid of it. Nothing else works.

It only happens on mumsnet.

If I hadn't been for the previous thread of lots of people saying the same, I wouldn't have thought it was anything to do with mumsnet.

But then, I don't understand how any of this works!

Can you take a look at it, and is anyone else having the same trouble?

Thanks.

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MNHQ

SophieLMumsnet · 11/04/2018 09:11

Morning Datun,

So sorry about this. Could you send us a screenshot next time this pops up? We'll get on to our ads team now.

MNHQ

LizzieMumsnet · 11/04/2018 15:10

Thanks Datun,

Yes a screenshot will be really helpful, as we need to know the advertiser, also what device are you on- Mobile, Tablet? Are you on the Website or App.
Have you cleared your cache?
To clear your cache for safari browsers you simply need to go into your settings, click on safari and clear history and website data.

Thanks
Lizzie

MNHQ

SophieLMumsnet · 12/04/2018 09:47

Hi @loubylou - could you let us know what device you're on - and if you're on the mobile or the app? Could you also try clearing your cache? We also need to know which advertiser - so if you could screenshot it, that would be really helpful.

Thanks

MNHQ

LizzieMumsnet · 18/04/2018 11:55

Thanks, Datun.

We are looking into this and we will update you ASAP.

Lizzie

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