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scotchpie · 30/03/2018 13:20
I have had 3 different emails from MNHQ stating I have been mentioned in a thread.Each one is not and never has been my username.
I've email you each time MNHQ Can you explain?
FlissMumsnet · 30/03/2018 14:00
Hi scotchpie,
Thanks for letting us know - we're taking a look for you but it's easier to deal with these issues in a private chat so we'll reply to your email rather than reveal our technological limitations on Site Stuff
FlissMumsnet · 30/03/2018 19:48
Hi Again scotchpie sorry for any confusion at our end........ we always ask users to mail us at [email protected] so we can straighten things out off the boards.
It generally means we can get things sorted for you more easily.
Drop us a line at that email address and we'll take a closer look for you.
FlissMumsnet · 03/04/2018 17:36
Oh no, sorry to hear that widdlytinks - thanks for emailing us and hopefully we can get this sorted for you asap.
In the meantime, sorry for the faff
DawnMumsnet · 05/04/2018 09:46
Hi @scotchpie and @Wilberforce2, really sorry that you seem to be receiving the wrong notifications.
Our Tech team are looking into this right now - we'll be back with an update as soon as we can.
DawnMumsnet · 05/04/2018 10:15
Completely understand your concerns, @scotchpie
I've just sent you an email - can you check your inbox please and see if you're able to reply?
Many thanks
DawnMumsnet · 05/04/2018 10:39
Thanks @scotchpie, we'll take it from there.
DawnMumsnet · 05/04/2018 22:16
Ah thanks, @Wilberforce2 - we've already seen your email so have all the relevant details. We've passed them to our Tech team who will hopefully be posting an update soon.
SophieLMumsnet · 12/04/2018 16:58
Sorry about this, widdlytinks! and it wasn't a remotely connected username? If you could wing us a mail at: [email protected] (or report to us) - we'll take a look.
HebeMumsnet · 17/04/2018 12:39
Hi everyone.
We've checked in again with Tech on this one. It looks like in the majority of these cases the person getting the mails not for them once owned the same name (or a very similar one) so that is what is causing it.
That feature was put in deliberately so that if, for example, you were famously known as MumsnetUser but changed after several years - if someone wanted to give MumsnetUser a coooeee over to a thread but didn't know you had name changed, they could still do that and you'd still get the mail. As the mail only takes you to the thread, as several of you have spotted, there's no risk of anyone's PMs or anything being seen. So we're going to leave things as they are for now. We know it's not completely ideal but is probably the best solution.
However, Scotchpie, this isn't the case with your name, as you know. It's clearly some kind of glitch but we don't yet know why it's happening. Tech are looking into it, though, and they will drop you a line whenever they have any news. Sorry not to be able to give you a firm answer right now.
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