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Original poster

I can't reply to a message - please help

6 replies

Gertrudethestag · 17/03/2018 13:04

Hi MNHQ,

I received a message from someone and I can't reply to her. I just get a grey pop up box that is sometimes blank and sometimes says "prevent from showing additional dialogue" and the message won't send no matter what I do (check or uncheck the box, press OK etc etc)

I have tried sending both short messages and a few paragraphs in case there is a character limit but it doesn't make a difference.

Hopefully you can help?

Thanks

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MNHQ

DawnMumsnet · 17/03/2018 14:02

Hi @Gertrudethestag,

Sorry to hear you're having trouble replying to a PM. Can we just ask if you're using the desktop site, mobile or app?

We'll try to work out what's going wrong as soon as we hear back from you.

MNHQ

DawnMumsnet · 17/03/2018 15:37

Hi again @Gertrudethestag - hold your horses! I'm going to send you a PM now as a test. Can you please see if you're able to reply to me?

In answer to the other posts here, MNHQ do occasionally send PMs - to competition winners, for example - so there's nothing dodgy going on here, honestly!

I'll be checking my inbox to see if I get a reply from you, Gertrude.

MNHQ

DawnMumsnet · 17/03/2018 17:47

Looks like it worked, @Gertrudethestag. Smile

Hopefully your reply to SueMumsnet will make it through as well.

Do let us know if not.

MNHQ

LornaMumsnet · 17/03/2018 19:57

Hey hey hey OP,

Can you try to send Sue a message as a completely new message?

So just copy and paste her username, enter a new subject line and start a new chain of PMs.

This sometimes works, so let us know...

Flowers
MNHQ

LornaMumsnet · 17/03/2018 19:59

@PanPanPanPing

I've had a few (nice!) PMs from an MNHQer ( at LornaMumsnet!). But the PM name is always

Mumsnet

So, for example, if Dawn was to send me a PM, I guess it would just say DawnMumsnet in my Inbox.

And Lorna's PMs have definitely come from LornaMumsnet!

So, to reiterate, I think it would be extremely odd to have a surname as well.

Hey Pan! Grin

MNHQ

LornaMumsnet · 17/03/2018 20:23

@Gertrudethestag

Lorna that worked! All sorted now, thanks! How strange!

Glad it worked. Not too sure why it did, but pleased all the same... Wink

Give us a shout if there's anything else we can do!

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