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Password change - bit worried

3 replies

JoyTheUnicorn · 22/02/2018 10:26

I’ve just changed my MN password as my laptop has to be taken away to be repaired.

I changed it using my iPad, and have checked on my phone to find I was logged in and didn’t have to put in the changed password to access it.

Does this mean that the laptop will still log in without having to put in the new password?

What should I do?

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MNHQ

DawnMumsnet · 23/02/2018 12:45

Hi JoyTheUnicorn,

So sorry for the delay here. I'm the LEAST Tech-minded member of the team, so you may have drawn the short straw here, but I'll try to answer your query.

I suspect that if you were already logged in on your phone, the new password won't register until you log out again. If you try it now, it should be that you need your new password to get back in.

So as far as your laptop goes, if you logged out prior to getting your laptop repaired, you'll only be able to log back in if you use your new password.

Does that make sense? Hope so!

MNHQ

DawnMumsnet · 23/02/2018 14:45

Ah well, that would explain it!

As for the laptop, we'll keep our fingers crossed that it's nothing terminal.

MNHQ

RivkaMumsnet · 25/02/2018 15:35

Hi @JoeTheUnicorn

We're really sorry to hear you're still having trouble with this.

Can you email us [email protected] and we'll see what we can do to help.

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Tap "Watch" to get all the latest updates

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