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Original poster

Ads with SOUND??? MN are you having a flipping laugh???!!!!

15 replies

TalkinBoutWhat · 06/12/2017 13:23

Seriously, WHY would you put ads onto thread pages that have SOUND???

I use headphones on my computer, and popped over onto MN without taking my headphones off and just got BLASTED with the ad for the sponsored Star Wars ad. Jumped bloody sky high. WHY would you do this????????

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MNHQ

SophieLMumsnet · 06/12/2017 15:04

Sorry about this!

Would anyone be able to screenshot it for us so we can send it to our ads team to take a look?

If you could also let us know which browser you're using, that would be really helpful. Flowers

MNHQ

SophieLMumsnet · 07/12/2017 10:03

Sorry, we meant screenshot the ad that was creating the sound! We've found the bugger, anyhow - the ads team are working on it. Thanks again for flagging. Flowers

MNHQ

LornaMumsnet · 12/12/2017 10:47

Thanks for keeping us updated and of course, sorry for the nuisance! We're just waiting for news from the adops team with regards to a timescale for the fix. We've given them a little nudge and will post as soon as we know more.

MNHQ

AngieMumsnet · 18/12/2017 12:26

Hi All,

We are really stumped with this one as we do not allow sound as default on any of our ads - I have reached out to our partners and they have asked if someone could click on the offending ad and send the actual link to us so we can see whats going on and how it is getting through.
We are also trying to look for it.

MNHQ

LizzieMumsnet · 29/01/2018 15:35

Thanks bananagrabbr. We're currently looking into this but at the moment, can't find the cause. We've reached out to all of our vendors and they have assured us that all sound is automatically turned off. Fingers crossed it doesn't pop up again but if it does, can you let us know when, where and who? Screenshots are also very helpful (if you can manage to grab one).

MNHQ

LizzieMumsnet · 31/01/2018 12:53

Thank you bananagrabber, we have found the issue and this has now been resolved. If this happens again please let us know.

MNHQ

LizzieMumsnet · 05/04/2018 09:57

Thanks, Clueless999

I'm looking into this now.

Lizzie

MNHQ

LizzieMumsnet · 05/04/2018 12:01

Hi,

I have been looking into this and to make sure I have zapped them- if you see the Ad can you click on it and post the URL from the address bar. This will ensure we have got it!

Thanks
Lizzie

MNHQ

LizzieMumsnet · 06/04/2018 15:10

Hi All,

If you see any adverts with sound can you click on it and copy the website address from the address bar and post it on this thread-this will really help me.

Thank you

MNHQ

DawnMumsnet · 07/04/2018 15:19

Thanks for that, @erazerhead - that's really helpful.

MNHQ

LizzieMumsnet · 07/04/2018 16:55

This is great, thank you. We are on the case and we will get this blocked. If you do see any others, please post the URL! This really helps.
Lizzie

MNHQ

LizzieMumsnet · 08/04/2018 13:48

These are blocked but do let me know if you see any more. I've also reached out to our 3rd parties to double check.

Lizzie

MNHQ

LizzieMumsnet · 10/04/2018 14:03

Hi,

Thanks for all your posts - they are really helpful and very much appreciated. These URLs have been blocked so we're rather baffled as to how they are still getting through. We're so sorry for the tremendous faff here and hope you can bear with us. Can you let us know if you are accessing the site through the Mumsnet App when you are seeing the Video ads with sound? This will throw some light on the situation and may really help. Thanks for including @lizzie in any replies, it means we can be alerted straight away!
Thanks again.

MNHQ

LizzieMumsnet · 11/04/2018 16:45

Hi erazerhead,

Thanks for getting back to us - we're so sorry to hear you are still having problems. We've blocked this URL so we're really quite stumped as to why you are still seeing these! We appreciate how frustrating this must be for you - we do have a couple of further suggestions for you if you can bear to try them.

If the ad you're seeing has an AdChoices blue cross in the top corner, please click on this and then click on the report ad tab. If not, let's see if clearing your cache helps?

To clear your cache for safari browsers go into your settings, click on safari and clear history and website data or you can find instructions on how to do it here.

Please do let us know how you get on?

MNHQ

AngieMumsnet · 20/04/2018 09:21

We are truly stumped with this one, we replicate the ads you see but for us, the sound is always muted, we have spoken to all our partners and again they have confirmed all sound is off by default.
we will continue to test in the hope we are able to reproduce the issue so we can speak to the offending party - we will keep you updated on how we get on but to confirm we DO NOT allow ads to have sound on, you would need to explicitly turn the sound on yourself if you wish.

Watch this thread for updates

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