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Does anyone else have problem clicking YouTube links with no sound?

4 replies

HelpMeHelpDS · 28/01/2017 15:23

Only happens when someone does a link on Mumsnet, but it always seems to happen! Doesn't happen from news websites or Facebook etc, or from YouTube directly. Only when it's a link from Mumsnet. Other than that the clip plays fine!

Does anyone else have this and does anyone know what I can do about it? I'm using iPhone 7 with latest iOS (10.2.1)

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MNHQ

FlissMumsnet · 30/01/2017 12:44

Hi there HelpMeHelpDS,

Sorry you've having trouble getting sound to play on Mumsnet links to Youtube. Let us know what browser you're using and we'll do our best to help

MNHQ

LornaMumsnet · 31/01/2017 11:36

Hello, HelpMeHelpDS!

Sorry to be a pain but could we ask you to try using the mobile site rather than the APP?

Do let us know if it does/doesn't work - this could help us pinpoint where the issue is coming from.

MNHQ

LornaMumsnet · 01/02/2017 15:56

Hello HelpMeHelpDS

Thanks for that update.

Tech are currently having a good dig into this - we'll get back to you as soon as we know more!

MNHQ

YetAnotherHelenMumsnet · 08/02/2017 15:12

Hi there,
Sorry for the delay in responding, we are rather hoping that this problem has resolved itself as when our Techs took a look they declared that it's all working fine from this end, sorry. It's really basic and we're sure you'll already have done it, but if the problem persists it might be an idea to clear your cache and cookies etc?

Watch this thread for updates

Tap "Watch" to get all the latest updates

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