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Original poster

Does anyone else have problem clicking YouTube links with no sound?

14 replies

HelpMeHelpDS · 28/01/2017 15:23

Only happens when someone does a link on Mumsnet, but it always seems to happen! Doesn't happen from news websites or Facebook etc, or from YouTube directly. Only when it's a link from Mumsnet. Other than that the clip plays fine!

Does anyone else have this and does anyone know what I can do about it? I'm using iPhone 7 with latest iOS (10.2.1)

OP posts:

Thisrabbitthatrabbit · 29/01/2017 18:14

I do too.

SoupDragon · 29/01/2017 18:19

Nope.

Unless I've forgotten to take my iPad off mute.

MNHQ

FlissMumsnet · 30/01/2017 12:44

Hi there HelpMeHelpDS,

Sorry you've having trouble getting sound to play on Mumsnet links to Youtube. Let us know what browser you're using and we'll do our best to help

Original poster

HelpMeHelpDS · 30/01/2017 13:29

I've got safari on the phone but I don't use that. I use the app.

OP posts:

Thisrabbitthatrabbit · 30/01/2017 16:17

Is your phone on silent? I don't mean the volume turned down but the ringer turned off IYSWIM. I think that might make a difference.

BlankTVscreen · 30/01/2017 18:51

This reply has been deleted

Message withdrawn at poster's request.

Original poster

HelpMeHelpDS · 30/01/2017 20:28

No, I ch caked that by seeing if YouTube itself worked directly, which it did.

OP posts:

Original poster

HelpMeHelpDS · 30/01/2017 20:28

*checked!

OP posts:

MNHQ

LornaMumsnet · 31/01/2017 11:36

Hello, HelpMeHelpDS!

Sorry to be a pain but could we ask you to try using the mobile site rather than the APP?

Do let us know if it does/doesn't work - this could help us pinpoint where the issue is coming from.

Original poster

HelpMeHelpDS · 31/01/2017 18:53

Hello Lorna.

Really strange thing but when I click on safari and go into Mumsnet from there, it plays fine. If I click on the app straight after, it actually works! Then, a few minutes later if I click on the app it won't give sound again. I have to go back to the safari to get it to work afterwards on the app again.

It's like it won't allow the app to work unless I've just clicked it in safari (very recently). I left it any hour between safari and the app, and it didn't work on the app until I'd gone into it via safari again first.

OP posts:

MNHQ

LornaMumsnet · 01/02/2017 15:56

Hello HelpMeHelpDS

Thanks for that update.

Tech are currently having a good dig into this - we'll get back to you as soon as we know more!

MNHQ

YetAnotherHelenMumsnet · 08/02/2017 15:12

Hi there,
Sorry for the delay in responding, we are rather hoping that this problem has resolved itself as when our Techs took a look they declared that it's all working fine from this end, sorry. It's really basic and we're sure you'll already have done it, but if the problem persists it might be an idea to clear your cache and cookies etc?

Original poster

HelpMeHelpDS · 08/02/2017 23:28

Ok, thanks for looking into it. I will clear and let you know if there are any further problems - or if it's resolved. It's really odd it's ok in the safari route but just not the app, but fingers crossed it may work.

OP posts:

tygr · 16/02/2017 01:00

Just noticed this thread - having the same problem on iOS on the app. If I click through to YouTube then sound plays fine but not when the video is embedded in the post - vision playing fine but no sound.

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